Director, IT Program/Project Management
Director, IT Program/Project Management
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1 Vacancy
Job Description
Company
Work matters. Its where we spend a third of our lives. And the workplace of the future is going to be a great place. Were dedicated to bringing that to life for people everywhere. Thats why we put people at the heart of everything we do. People matter. Our people have a passion for learning building and innovating. Whether youre an engineer a sales professional a finance professional or anything in-between our roles aim to provide each person with meaningful impact and plenty of space to grow.
People matter. Our people have a passion for learning building and innovating. Whether youre an engineer a sales professional a finance professional or anything in-between our roles aim to provide each person with meaningful impact and plenty of space to grow.
We are a dynamic and rapidly growing software company with a strong sense of dedication to our customers. We work hard but try not to take ourselves too seriously. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business. We provide competitive compensation generous benefits and a professional yet relaxed atmosphere.
To sustain our explosive growth we are looking for driverspeople who thrive on responsibility and live for the next big challenge. We seek to employ the brightest and most forward-thinking talent on the planet and we want to hire people who have their best work ahead of them not behind them. Accelerate your career and succeed in an environment where you can make an impact daily. We invite you to join in to stand out.
Team
Come join the Digital Technology IT PMO team and work with a talented group of Program Managers and Scrum Masters leading ServiceNow transformation programs. This team is responsible for driving through best-in-class program management enterprise initiatives that enable ServiceNow Sales Marketing Services and Channel businesses with advanced technology and analytics. As a member of the DT PMO team you will be instrumental in delivering some of the most innovative and cutting-edge technologies products to market. We are truly a team supporting each other and celebrating our successes!
What you get to do in this role:
Lead Strategic Programs: Drive complex mission-critical programs from concept through implementation aligning with business objectives OKRs and value realization.
Executive Collaboration & Communication: Partner with cross-functional leaders across business product and technology. Deliver crisp actionable updates and facilitate decision-making at the executive level.
Agile & Scaled Agile Execution: Apply SAFe/Agile principles across multiple teams including product design and engineering. Coach teams on Agile best practices and foster a culture of continuous improvement.
Operational Excellence: Define and implement governance and operating models manage risks and dependencies ensure delivery quality and promote best practices and documentation standards.
Data-Driven Leadership: Create dashboards analyze trends and generate actionable insights. Leverage tools and AI to enhance reporting planning and workflow optimization.
ServiceNow & Digital Enablement: Collaborate with product leaders to convert vision into roadmaps powered by ServiceNow. Guide teams on backlog management tooling and digital experience improvement.
Qualifications :
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
15 years in Program/Portfolio Management within enterprise software leading large-scale high-impact initiatives.
Strong experience in digital customer experience digital learning and platform-based transformation programs.
Proven ability to lead in complex matrixed environments and influence across all organizational levels.
Deep understanding of Agile Kanban Scrum SAFe and hybrid models; ability to establish governance and execution frameworks.
Skilled in strategic planning OKRs KPI tracking value realization and executive communications.
High energy adaptable and self-motivated with a passion for innovation and continuous improvement.
Experience with the ServiceNow platform highly preferred.
Background in Engineering or Product Management is a plus.
Strong business acumen communication and leadership skills.
JV20
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
