Service Center Supervisor
Service Center Supervisor
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Job Description
The Service Center Supervisor (SCS) manages the service center and acts as a liaison between the laboratory and the local client base. The SCS is in charge of maintaining the Service Center facility supervising service center couriers and other personnel. The SCS will consistently act in the best interest of Eurofins Environment Testing and exhibit professional behavior and performance with both internal and external clients. Eurofins Environment Testing and the SCS are committed to grow the business through a Client-First culture that will provide exemplary client service.
Position is full-time Monday - Friday 8 am - 5 pm with overtime as needed.
Position Starting Range: $20.00- $22.00/hr
Essential Duties and Responsibilities:
- Local area primary client representative for service center location.
- Works with the Quality Assurance Manager and Account Executives to evaluate and establish project requirements for the service center area.
- Ensures client complaints are handled professionally and resolved in a timely manner.
- Maintain records for the vehicle maintenance and driving miles; reporting it in at the end of each month.
- Supervising service center couriers scheduling pickups and deliveries preparing bottle orders and shipping samples to the designated laboratory for analysis.
- Works closely with laboratory management in laboratory capacity loading decisions.
- Maintains the facilities at the service center and is responsible for all EH&S policies of Eurofins Environment Testing at the service center.
- Provides general sales support to Account Executives for business development activities started in the field.
- Orders supplies (bottles coolers etc.) for the service center
- Maintains knowledge of method requirements holding times and bottle requirements in order to assist clients with their project needs.
- Maintains knowledge of all Eurofins Environment Testing laboratories to assist with placement of projects into the appropriate laboratory to best fit the clients needs.
- Builds local relationships with clients and regulatory agencies.
- Visits clients on own or with local sales staff.
- Provides courier services as needed to support local client needs
Qualifications :
Education: BS/BA in Chemistry/Sciences (Business Management Marketing or equivalent experience may substitute for degree)
Experience: Minimum 3 years client relationship or customer service experience 1-2 years bench level chemistry experience preferred Prefer supervisory experience
Preferred Ability and Skills:
- Professional knowledgeable confident and friendly demeanor
- Customer service experience
- Excellent written and verbal communication skills.
- Must be detail oriented with the ability to speak read and write English fluently
- Must have the ability to follow complex instructions
- Excellent organizational skills and attention to detail and a willingness to meet daily commitments with a widely varying workload
- Ability to read maps and follow directions
- Ability to operate a motor vehicle
- Ability to work independently and as part of a team self-motivation adaptability and a positive attitude
- Ability to lift 50 lbs
Additional Information :
Position is full-time Monday - Friday 8 am - 5 pm with overtime as needed.
Position Starting Range: $20.00- $22.00/hr
Eurofins Environment Testing (USA) provides a compensation range for informational purposes the actual base salary may vary based upon but not limited to relevant experience and skill set base salary of internal peers business sector and geographic location.
To learn more about Eurofins please explore our website .
We support your development! Do you feel you dont match 100% of the requirements Dont hesitate to apply anyway! Eurofins companies are committed to supporting your career development.
We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression race nationality age religion sexual orientation disability and everything else that makes employees of Eurofins companies unique.
Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025 through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!
Find out more in our career page: USA Environment Testing is a Disabled and Veteran Equal Employment Opportunity employer.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
