IT Technical Support Engineer (Office based - Pune)
IT Technical Support Engineer (Office based - Pune)
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Job Description
- Engaging in everyday tasks working on tickets and maintaining oversight of personal and group tickets to ensure timely resolution.
- Closing and meticulously documenting resolutions or workarounds in the internal knowledgebase to facilitate knowledge sharing and improve future problem-solving efficiency.
- Conducting incident response including first-line investigation problem analysis workaround development and resolution or progression of IT incidents.
- Categorising prioritising and escalating IT incidents to appropriate resolver groups within Service Level Agreement (SLA) parameters.
- Performing maintenance of laptops and servers including user and computer administration tasks to ensure optimal system performance.
- Managing equipment provisioning including overseeing the onboarding and offboarding processes to maintain seamless workflow transitions.
- Developing and implementing proactive measures to prevent recurring issues and enhance overall system stability.
- Collaborating with cross-functional teams to design and implement IT solutions that align with business objectives and user needs.
- Mentoring junior team members and providing technical guidance to foster skill development within the IT support team.
- Creating and maintaining technical documentation including standard operating procedures and user guides to ensure consistent support delivery.
- Monitoring system performance and capacity proactively identifying areas for improvement and optimisation.
- Staying abreast of emerging technologies and industry best practices and recommending innovative solutions to enhance the companys IT infrastructure and support capabilities.
- Training of Ergomed Group personnel on IT procedures as appropriate
Qualifications :
- 8 plus years relevant work experience in an IT support position
- Windows 11 and Windows Server 2019 (and newer versions)
- Microsoft Exchange 2016 (and newer versions)
- Microsoft SharePoint Online
- Administration of Office 365
- PowerShell scripting
- Basic familiarity with IT security concepts including encryption IDS IPS and disaster recovery
- Networking skills encompassing routing switching and firewall management
Additional Information :
Why PrimeVigilance
We prioritize diversity equity and inclusion by creating an equal opportunities workplace and a human-centric environment where people of all cultural backgrounds genders and ages can contribute and grow.
To succeed we must work together with a human first approach. Why Because our people are our greatest strength leading to our continued success on improving the lives of those around us.
We offer:
- Training and career development opportunities internally
- Strong emphasis on personal and professional growth
- Friendly supportive working environment
- Opportunity to work with colleagues based all over the world with English as the companylanguage
Our core values are key to how we operate and if you feel they resonate with you then PrimeVigilance could be a great company to join!
- Quality
- Integrity & Trust
- Drive & Passion
- Agility & Responsiveness
- Belonging
- Collaborative Partnerships
Come and join us in this exciting journey to make a positive impact in patients lives. We look forward to welcoming your application!
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
