Manager, Loyalty Analytics
Manager, Loyalty Analytics
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Salary Not Disclosed
1 Vacancy
Job Description
With a career at The Home Depot you can be yourself and also be part of something bigger.
Position Purpose:
Fuel the future of loyalty at The Home Depot by turning customer member data into bold insights and actionable insights. This role leads and supports analytical initiatives that uncover key drivers of customer engagement retention and value. Partners closely with Strategy Product Marketing Operations and executive leadership to develop scalable tools dashboards and analyses that enable data-driven decisions across the loyalty lifecycle. Drives a deeper understanding of member behavior and segments fueling strategies that strengthen program enrollment frequency and spend. Acts as a strategic thought partner across the enterprise to champion customer-centric thinking and deliver measurable business impact through loyalty-focused analytics.
Key Responsibilities:
- 10% Partner with the business to conceptualize business issues and translate into appropriate analytical approaches
- 30% Analysis of large amounts of customer data to isolate key trends and business opportunities and develop actionable solutions and recommendations
- 30% Development and delivery of effective presentations that summarize complex analyses and inform business decisions
- 20% Coordination of the activities of internal and outsourced customer analytics resources
- 10% Build trusted relationship with business partners
Direct Manager/Direct Reports:
- Position reports to Director CI Analytics
- No direct reports
Travel Requirements:
- Typically requires overnight travel 5% to 20% of the time.
Physical Requirements:
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
Preferred Qualifications:
- Masters degree or MBA
- Demonstrated experience applying analytics/statistics in business or marketing contexts
- Deep understanding of customer and transaction-level data
- Strong SQL proficiency; experience with additional programming (e.g. Python R) a plus
- Skilled in creating clear strategic narratives through dashboards and presentations
- Retail industry knowledge or strong interest in consumer behavior
- Expertise in data visualization using tools like Tableau Power BI or Looker
Minimum Education:
- The knowledge skills and abilities typically acquired through the completion of a bachelors degree program or equivalent degree in a field of study related to the job.
Preferred Education:
- No additional education
Minimum Years of Work Experience:
- 4
Preferred Years of Work Experience:
- No additional years of experience
Minimum Leadership Experience:
- None
Preferred Leadership Experience:
- None
Certifications:
- None
Competencies:
- History of outstanding performance in strategic thinking and analysis
- Experience managing all aspects of discrete projects/workstreams (relationship management data collection analysis interpretation document development communication)
- Ability to develop frameworks and approaches to break complex business questions into addressable pieces
- Experience extracting data from and manipulating large data sets (using SAS SQL R etc.)
- Familiarity with data mining statistical methods (Regression factor analysis clustering etc.)
- Experience with creative data visualization techniques
- Experience developing executive-ready communication materials and presenting them to senior stakeholders
- Ability to work closely with peers and manager in flat team structure
- Demonstrated history of continuously learning new analytical techniques and approaches
- Ability to interpret and translate outputs from complex analyses into business language
Required Experience:
Manager
Employment Type
Full-Time
