Strategic Account Manager - AI/SCRM solutions
Strategic Account Manager - AI/SCRM solutions
Posted on :
27-06-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Join the Future of Supply Chain Intelligence Powered by Agentic AI
AtResilinc were not just solving supply chain problems were pioneering the intelligent autonomous systems that will define its future. Our cutting-edgeAgentic AIenables global enterprises topredict disruptions assess impact instantly and take real-time action before operations are even touched. Recognized as aLeader in the 2025 Gartner Magic Quadrant for Supply Chain Risk Management we are trusted by marquee clients acrosslife sciences aerospace high tech and automotiveto protect what matters most from factory floors to patient care.
But the real power behind Resilinc Our people. Were a fully remote mission-led team making sure life-saving products and critical goods get where theyre needed fast.We offer the chance to do meaningful work in a collaborative empowering culturewhere you can be an agent of change.Join us to tackle critical global challenges through high-impact work that matters.
Resilinc Innovation with Purpose. Intelligence with Impact.
The Strategic Account Manager will lead growth renewal and expansion efforts across a portfolio of 25 high-value enterprise customers. In this highly collaborative and strategic role youll own key relationships drive adoption and outcomes and act as the central point of accountability for customer health revenue performance and long-term success.
Success in this role means you are deeply attuned to customer health have a sharp eye on expansion opportunitiesespecially as they relate to Agentic AI and consistently deliver measurable business impact through close alignment with Services Support and Customer Success teams.
What You Will Do
Customer Ownership & Growth
- Act as the primary commercial owner for a portfolio of strategic enterprise accounts.
- Drive retention upsell and expansion strategies with full accountability for revenue outcomes.
- Manage the entire sales lifecycle for inbound and expansion opportunities.
- Build and maintain strong executive relationships with decision makers and key stakeholders.
- Create detailed and actionable account plans focused on outcomes growth and health.
- Forecast renewals and expansions accurately; own pricing licensing and quote execution.
- Drive adoption and value realization of Resilinc solutions across departments and business units.
AI-Forward Expansion Strategy
- Proactively identify and close opportunities related to Agentic AI adoption.
- Articulate how AI capabilities drive business outcomes in supply chain risk compliance and analytics.
- Educate and align customer stakeholders on emerging AI features and product roadmaps.
Cross-Functional Collaboration
- Work hand-in-hand with Customer Success Support and Services teams to align around:Customer lifecycle ownership expansion and renewal plays and health tracking and proactive risk mitigation
- Participate in internal and external QBRs elevating customer feedback to product and leadership.
- Serve as the Voice of the Customer ensuring product direction aligns with enterprise needs.
Customer Engagement & Enablement
- Drive greater customer self-sufficiency by leveraging and promoting support and help resources.
- Guide customers toward best practices maturity and scalable adoption patterns.
- Inspire customer advocacy and referenceability by delivering high-impact outcomes.
What You Will Bring
- 3 years of experience as an enterprise SaaS Account Manager or quota-carrying Customer Success Manager.
- Proven track record driving renewals upsells and expansions especially in multi-stakeholder environments.
- Strong background in supply chain or adjacent solutions such as risk or compliance analytics or commodities-related domains.
- Deep experience with enterprise supply chain organizations to identify key decision-makers influence stakeholder strategies and drive alignment across complex ecosystems to accelerate customer value and account expansion.
- High level of AI fluencycan confidently communicate value propositions around AI capabilities.
- Skilled in forecasting deal structuring and negotiation.
- Comfortable navigating ambiguity and managing multiple priorities independently in a high-growth fast-paced environment.
- Experience working with tools such as Salesforce Gainsight and contract quoting systems.
- Bachelors degree in business engineering or a related field.
- Ability to travel up to 20%.
Why You Will Love It Here
- Join a mission-driven team transforming global supply chains.
- Work on urgent high-impact challenges using cutting-edge AI.
- Collaborate with brilliant passionate colleagues across functions.
- Make a real-world difference for world-class customers.
Whats in it for you
At Resilinc were fully remote with plenty of opportunities to connect in person. We provide a culture where ownership purpose technical growth and a voice in shaping impactful technology are at our core. Oh and the perks Full-stack benefits for health wealth and wellbeing to keep you thriving. Hit up your talent acquisition contact for a location-specific FAQ.
If you are a person with a disability needing assistance with the application process please contact
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
