Dental Office Coordinator
Dental Office Coordinator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Location:Independence Ohio
Working Hours:Full-time Monday to Friday 9AM-5PM On-Site (remote worknotavailable)
ROE is a renowned full-service dental laboratory with a rich legacy dating back to the 1920s. For decades we have forged lasting partnerships with dentists prioritizing patient satisfaction and minimizing chair time. Our team of highly skilled technicians is committed to delivering top-quality services and exceptional customer experiences.
We are looking for someone to join our Guided Surgery team who will act as first point of contact to all customers. Organizes and facilitates clerical administrative duties for the department. Performs a variety of cross-functional clerical and office support duties to include telephone scheduling and data entry duties.
Responsibilities
- Deliver unparalleled customer service embodying the ROE commitment to customer satisfaction.
- Manage department email inbox by monitoring and respond promptly to inbound Guided Surgery emails.
- Document Distribution: Fulfill customer requests by sending necessary documents.
- Data Management: Download and accurately store case records in the companys internal network folders
- Schedule meetings with customers and Guided Surgery Planners
- Monitor and engage with the Customer Service Department via Teams chat.
- Data Entry: Accurately schedule cases through Phase 1 2 and 3.
- Aid customers in managing their online accounts.
- Maintain doctor account notes in our lab management system
- Regularly analyze various reports including tracking cases on hold cases past due dates cases outsourced and more.
- Assist in managing department workflow to optimize case communication and processing.
- Miscellaneous Tasks: Undertake various tasks as assigned by management to support company needs.
- High School Diploma or GED required; an Associates degree or higher is preferred.
- A minimum of 2 years of dental or medical experience is preferred.
- Exceptional communication and problem-solving skills with a focus on efficiency.
- Proficiency in technology and advanced computer navigation skills.
- Strong attention to detail organizational skills and decision-making abilities.
- Ability to work both independently and collaboratively as part of a team.
- Demonstrated ability to anticipate issues and handle them independently.
- Medical Insurance
- Vision Insurance
- Life Insurance
- In-House Dental
- 401(K) Plan
- PTO for most Holidays
Required Experience:
IC
Employment Type
Full Time
