Community Engagement Coordinator
Community Engagement Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
*Must be located in San Antonio*
- Day to Day responsibilities: Outbound call center assist and educate Medicaid members on preventative benefits and Services such as scheduling their appointment Dental provider changes ID Cards and Coordinate transportation and other services.
- Call center experience is a must; worker is expected to be on the phones for the shift and will need to follow their schedule timely
- Using a computer system schedules daily Medicaid member appointments inquiries in a call center environment using standard scripts and procedures.
- Gathers information assesses caller needs researches and resolves inquiries and documents calls.
- Provides clear and concise information regarding member eligibility along with assisting callers with logistics of appointment
- Follows documented policies and procedures including call handling and escalations.
- Overall acts as an advocate for Medicaid members to ensure their needs are met.
Qualifications
- Positive and energetic attitude.
- Ability to communicate clearly and confidently.
- Ability to multi-task and manage time effectively.
- Attention to detail grammar and spelling accuracy.
- One year of medical insurance or medical office experience preferred.
- Call center or professional office experience preferred.
- Computer system experience with data entry and database documentation knowledge.
Preferred Qualifications
- A minimum of 1-year call center experience in telephone customer service or related experience
- Computer literacy and ability to use multiple programs.
Required Experience:
IC
Employment Type
Full-Time
