Transaction Manager I - 2nd Shift
Transaction Manager I - 2nd Shift
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Salary Not Disclosed
1 Vacancy
Job Description
As a Transactions Manager I in the Dallas Lockbox department you will play a pivotal role in accepting traditional paper-based payments and invoices/forms from clients. By capturing information with efficient technology services you will transfer it to an output file for accounts receivable or back-end process updating. Our strategic focus is to deliver an extraordinary level of service and quality to our customers while leveraging the firms operations and technology infrastructure.
Job Responsibilities:
- Lead a team of full and part-time front-line employees.
- Establish daily production goals based on productivity targets budget and resources. Responsible for monitoring the teams output and managing assigned personnel to ensure all throughput goals are achieved.
- Be responsible for shift operations including personnel management process delays breakdowns and resolving problems or obstacles to production and/or quality.
- Demonstrate sound leadership judgment; escalate any personnel facility technology or process concerns timely and appropriately.
- Ensure that all customer and bank guidelines policies and procedures are followed as they relate to operations internal audit and security required training curriculum and general management practices.
- Communicate effectively with the team both verbally and in writing; provide strategic firm-wide communications down to individual information and possess the ability to take complex information and break it down into simple messages tailoring messages based on the audience.
- Track team performance and implement action plans that manage improved performance and high quality.
Required Qualifications Capabilities and Skills:
- Minimum 3 years management/leadership experience.
- Advanced experience with MS Office including Outlook Word Excel Access and PowerPoint.
- Exceptional written and verbal communication skills.
- Core leadership attributes: strong planning/organization motivation problem-solving/conflict resolution analytical team building and interpersonal skills are essential.
- Ability to understand end-to-end process flow and consider downstream impacts when making decisions.
- Ability to lead direct connect with and be accessible for staff and direct reports.
- Ability to coordinate and organize work while meeting and handling multiple deadline processes.
- Demonstrated ability to multi-task and balance numerous activities simultaneously.
- Results-oriented not satisfied with the status quo always looking to improve process productivity culture and cost.
Work Schedule: Monday - Friday 3:30pm to 12:00am
Shift Differential:10%
This position may require you to work non-traditional hours and/or additional hours as business needs arise. The work schedule might be subject to change.
Required Experience:
Manager
Employment Type
Full-Time
