Workplace Program Manager, Generalist
Workplace Program Manager, Generalist
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1 Vacancy
Job Description
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the worlds largest enterprises to the most ambitious startups - use Stripe to accept payments grow their revenue and accelerate new business opportunities. Our mission is to increase the GDP of the internet and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyones reach while doing the most important work of your career.
About the team
Within the Finance and Workplace organization you will be an integral part of the Workplace Programs Team a specialized subset of the broader Workplace Experience Team. Our mission is to develop optimize and manage Workplace programs that enhance operational efficiency and scale user experiences globally. By implementing frictionless processes we enable our users to thrive and actively contribute to the shared goals of Stripe.
What youll do
You will be responsible for establishing and maintaining key programs along with implementing critical processes and policies that guide the Workplace Team across 20 locations. The Workplace teams mission is to build and operate work environments that are welcoming comfortable and intuitive; supportive of collaboration wellbeing and productivity; and centered around the rigorous safety security and confidentiality we employ as a financial services company.
Responsibilities
- Design implement and manage scalable workplace programs (e.g. Change Management Workplace Policies Global Mail Feedback Loops Remote Workplace Programs) that enhance employee productivity and satisfaction.
- Serve as the primary point of contact for internal stakeholders ensuring alignment transparency and consistent communication around workplace programs.
- Develop and maintain program roadmaps timelines and KPIs that align with company goals and employee needs.
- Use data and employee feedback to assess program effectiveness and drive continuous improvement.
- Partner with Workplace Operations and cross-functional teams (e.g. Security IT People) to operationalize programs across global offices.
- Manage vendors and service providers ensuring strong performance budget adherence and contract complianceincluding negotiation statements of work (SOWs) and quarterly business reviews (QBRs).
- Lead special projects that improve operational effectiveness and evolve the Workplace teams processes and policies.
- Manage project and program working groups delegate responsibilities and collaborate with program managers to identify risks and opportunities across initiatives.
Develop and manage annual program and project budgets ensuring delivery against goals and forecasts. - Monitor and analyze program performance using workplace metrics operational data and user insights to inform decision-making.
- Present regular updates trends and recommendations to leadership to influence program strategy and direction.
- Identify cost-saving opportunities while maintaining a high-quality workplace experience.
- Proactively assess and mitigate program risks and produce clear reporting for stakeholders at all levels.
- Develop and maintain program documentation resources and plans for ongoing updates and maintenance.
- Translate employee feedback and evolving business needs into actionable program improvements.
Who you are
Were looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements you are encouraged to apply. The preferred qualifications are a bonus not a requirement.
Minimum requirements
- Five or more years of experience in program or project management
- You have exceptional communication skills (in-person virtual and written) and an ability to seamlessly interact with and influence stakeholders across all levels of an organization
- You enjoy navigating complex projects and challenges and thrive in incrementally bringing clarity to ambiguous situations
- Proven ability to build strong collaborative working relationships with cross functional partners.
- Exceptional skills in leadership time management project management facilitation and organization
- Experience managing budgets and vendors
- Experience managing cross functional and cross geo stakeholders
- Experience in developing a business case and proposal writing
- Understanding of change management concepts and how to apply them.
Preferred qualifications
- Experience in a high growth technology company
- Experience with Workplace Real Estate or People Programs
- Understanding of project management frameworks and software such as Asana Monday AirTable and/or Smartsheets
- Program/project management certifications eg. Go Lean Six sigma PMP etc.
Required Experience:
Manager
Employment Type
Full Time
