Logistics Account Executive
Logistics Account Executive
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Our Managed Transportation department is laser-focused on providing excellent customer service to our contracted accounts. As an Account Executive you will play an integral part in maintaining and growing positive client relationships by coordinating daily shipment requests through phone and email confidently solving any issues that arise and proactively communicating issues or discrepancies. You will develop a profound understanding of both the fluctuating shipping market and how to navigate Echos unique technology.
Job Duties & Responsibilities:
Partnering within teams and across departments Account Executives serve as the main point of contact for managing the shipping process for our clients including ensuring the accuracy and timeliness of billing and proactively notifying the client of any changes.
Manage existing key account relationships and offer solutions based on shipping patterns and needs
Confidently problem solve any issues such as a missed pick up late delivery damaged freight or incorrect billing
Proactively communicate any issues to the client
Coordinate all daily shipments through phone email and Echos client-facing web portal
Ensure accuracy and timeliness of billing while proactively notifying client of any changes
Gain competency with Echos technology and educate clients on the benefits of leveraging it
Partner with other departments across Echo to track shipments resolve any discrepancies and file claims completely and correctly in a timely manner
Skills & Qualifications:
Bachelors degree
New graduate or 1-2 years of customer service experience in a business services environment
Strong communication skills both written and verbal
Calm under pressure
Superior business acumen
Knowledgeable on relevant modes of transportation
Team player mentality
Work Environment: This job operates in an office environment and uses a computer telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit talk or hear.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin status as a qualified individual with a disability or Vietnam era or other protected veteran. #LI-SB2
Benefits
For more information about our benefit offerings please visit our careers page at per yearThis role is eligible for a bonus that is based on a combination of personal and business performance.
Required Experience:
IC
Employment Type
Full-Time
