Sr. Director Customer Service & Mar Tech
Sr. Director Customer Service & Mar Tech
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Job Description
At eBay were more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass authenticity thrives bold ideas are welcome and everyone can bring their unique selves to work every day. Were in this together sustaining the future of our customers our company and our planet.
Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.
THE COMPANY
eBay Inc. is a global ecommerce leader that connects over 134 million people around the world and builds communities to create economic opportunity for all. The company participates in190 markets around the world and in 2024 enabled more than $75 billion of gross merchandise volume. eBays Marketplace platforms including its global properties and its off-platform businesses in Japan create one of the worlds largest and most vibrant marketplaces for discovering great value and unique selection. eBays payment business also powers tens of billions of dollars of online transactions while providing financial services such as seller lending buyer and seller FX and multiple payment solutions.
For more information about the Company and its global portfolio of online brands visit
eBays strategic vision is to become the best global marketplace for enthusiast buyers and sellers. Looking for a purpose-driven company that puts the customer at the heart of everything A culture that encourages people to think big and be curious to act with urgency and integrity and to be fearlessly inclusive Thats who we are. If this sounds compelling join eBay!
About the team and the role:
The Customer Service & Marketing Technology (CSMT) team mission is to Enable customers and employees to succeed by unleashing cutting-edge technology that enhances engagement streamlines operations and elevates the overall experience driving productivity growth and innovation across all touchpoints. In this role you will lead the CSMT team in our new Global Capability Center in India. We are a team passionate about putting the customer (both internal and external) at the heart of everything we do.
For senior engineering leaders who thrive on technological innovation solving critical business problems and developing strong results-oriented teams this is the perfect opportunity.
What you will accomplish:
- Oversee design development test of complex multi-tier software applications running in a distributed environment and be able to make good tech decisions.
- Working with other engineers managers designers product managers to develop innovative solutions that meet needs with respect to functionality performance scalability and reliability while meeting realistic implementation schedules and adhering to development goals and principles
- Estimating engineering efforts planning implementations and system changes.
- Define the process of release management and on-call responsibilities to ensure the high product quality.
- Developing industry and product technical expertise.
- Proactively participating in maintaining team standards and best practices
- Understanding the broader business context around their area and providing intelligent solutions.
- Capable of building up a full suite of tech teams including hiring good talent ramping up teams quickly building good team culture etc.
What you will bring:
- BS MS or PhD in Computer Science or related technical discipline (or equivalent).
- 15 years work experience in software development area with at least 10 years experience in Java programming web development big data or machine learning.
- At least 10 years management experience
- Excellent computer science fundamentals data structures and algorithms.
- Excellent problem-solving skills and capable of triaging and resolving critical tech issues without supervision.
- Expertise in object-oriented design methodology and application development in Java and J2EE including Spring
- Expertise in large scale distributed system design or big data processing applications design. Knowledge of Docker/Kubernetes and Hadoop/HBase/Spark/Cassandra is a BIG plus
- Experience with the Customer Service and Marketing Technology domain is a BIG plus.
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Required Experience:
Director
Employment Type
Full-Time
