Analyst, Quality Assurance - Process Automation - IWMS Client Experience
Analyst, Quality Assurance - Process Automation - IWMS Client Experience
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1 Vacancy
Job Description
Job Description:
The Role
The Quality Analyst Process automation works within the Quality Management System (QMS) to enable CE and its business partners to exceed our customers expectations. The Quality Analyst combines business knowledge technical expertise and operational quality methodology to ensure the business can reach its efficiency. The Quality Analyst will work within a constantly evolving and growing environment to handle projects that will provide solutions using tools and technologies like Business Objects Blue Prism OutSystems and Tableau.
Project duties will include:
Working with internal and external partners to understand an existing process design and detail an automated solution coordinate development and testing activities and deliver the process into the production environment.
Collaborate with the quality specialists work leads and managers to provide more in-depth issue level research to develop recommendations to address gaps risks and inefficiencies in process.
The analyst may have some business partner relationship responsibilities and will participate in cross-organizational projects to drive internal quality and business partner process and technology improvements.
The Expertise and Skills You Bring
Minimum of 0-2 years of experience in a processing or quality review role including demonstrated success working as a domain expert in a fast-paced environment.
A Bachelors degree or equivalent experience preferably in Computer Science Information Technology Information Systems or Engineering
Experience with task automation (RPA) tools (Blue Prism Power Automate Excel Macros) preferred
Ability to write SQL queries to extract data from relational databases
Experienced in process design and analysis
Experienced in using process improvement tools and techniques
Financial Services experience preferred
Using critical thinking skills and analysis to solve and present recommendations for process improvements
Experience working closely with business functions developing and analyzing requirements creating test cases and preparing reports user guides and other supporting materials
Solid project management and organizational skills; the ability to multi-task and prioritize concurrent assignments with a keen sense of urgency is imperative
Ability to make critical decisions with little to no supervision work well autonomously and work cross-functionally within the broader quality team
Effective communication both verbal and written
The Value You Deliver
Provide proactive consultation and process improvement solutions and uncover opportunities to further improve the client experience
Develops recommendations to address gaps risks and inefficiencies in processes
Identifies wastes and duplication in the existing process and analyzes changes or improvements to attain process efficiency
Redesign existing and new business processes and controls to fit within an automation framework with an eye towards risk reduction
Implement and deliver work in a fast-paced environment
Enabling FI to exceed our customers expectations by ensuring the business can reach its maximum efficiency and effectiveness
Great teammate with a proven desire to share and contribute to the teams success
Note: Fidelity will not provide immigration sponsorship for this position.
Certifications:
Category:
QualityFidelitys hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days M-F) in a Fidelity office.
Please be advised that Fidelitys business is governed by the provisions of the Securities Exchange Act of 1934 the Investment Advisers Act of 1940 the Investment Company Act of 1940 ERISA numerous state laws governing securities investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations including FINRA among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Required Experience:
IC
Employment Type
Full-Time
