Benefits Manager
Benefits Manager
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Job Description
Job description - Benefits Manager
Consolidated Employer Services Inc. Columbus Ohio United States (On-site)
Here at CES were one of the fastest-growing companies in our industry. Were looking for a talented Benefits Manager to join our growing team. If youre a results-driven hard-working professional whos ready to take your career to the next level CES has a great opportunity for you!
The Benefits Manager will be the dedicated benefits subject matter expert for all CES clients. This person will oversee the benefits team to ensure smooth operation and execution of all things relating to employee benefits for clients. They will provide excellent customer service while working with clients on things like renewals and open enrollments and will be the main escalation point of contact for any benefits questions our clients might have. This person will be a highly organized individual that is capable of handling multiple priorities while working with several clients at the same time.
Essential Duties and Responsibilities
The essential functions include but are not limited to the following:
- Serve as the subject matter expert for the benefits team answering any questions and helping to resolve any issues that arise.
- Confirm the accurate completion of necessary benefits paperwork and use a variety of systems such as FormFire and Ease.
- Work to build long-term positive relationships with clients.
- Support client employees as qualifying benefit enrollment changes happen throughout the plan year.
- Ability to effectively lead a team of Benefits Specialists as they navigate things like benefits renewals as well as benefits onboardings for new clients.
- Maintain benefits team standard operating procedures and constantly recommend and implement efficient operational strategies.
- Respond to clients in a polite and courteous manner calmly and effectively handling routine and complex issues for customers while projecting patience and empathy.
- Problem solve quickly and efficiently throughout the entire benefits life cycle and identify areas of improvement for the process as necessary.
- Perform other duties as assigned.
Minimum Qualifications (Knowledge Skills and Abilities)
- Bachelors degree and/or equivalent of education and experience.
- Active Ohio Health and Life insurance license .
- 3 - 5 Years of Experience .
- Prior Agency or Brokerage experience preferred.
- Ability to form effective partnerships with clients and establish rapport with others while fostering team spirit and cooperation.
- Extensive knowledge of both COBRA and Insurance Carrier operations and policies.
- Excellent oral and written communication skills. Ability to communicate clearly and provide timely and accurate information. Must have excellent grammar skills for composing a variety of written communication.
- Demonstrated ability to communicate and work effectively with different constituents and employees of all levels and from diverse backgrounds with empathy care and sincerity in voice tone and words.
- Exceptional customer service skills. Models and reinforces the CES mission. Ability to maintain a positive environment treat others with respect and demonstrate empathy while performing within stressful situations.
- Ability to support the Client Services team by following policies and procedures completing tasks accurately and consistently working with integrity and upholding the organizations goals and values.
- Ability to handle and maintain confidential and/or sensitive information with proper care and discretion. Maintain ethical values.
- Use time effectively and efficiently. Ability to adjust to frequent change delays or unexpected events.
- Demonstrate accuracy thoroughness and attention to detail; look for ways to improve and promote quality.
- Strong organizational skills. Ability to handle multiple tasks and prioritize them accordingly.
- Advanced knowledge of Microsoft Office applications (i.e. Word Excel PowerPoint Access). Proficient in the use of the internet and HRIS.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) Match
- Dental Insurance
- Vision insurance
- Health insurance
- Life insurance
- Short/Long Term Disability
- Paid time off
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Columbus OH 43221: Reliably commute or planning to relocate before starting work (Required)
Work setting:
- In-person
- Office
Experience:
- Employee Benefits: 3 - 5 years (Preferred)
Required Experience:
Manager
Employment Type
Full-Time
