Digital Commerce Support Manager
Digital Commerce Support Manager
Posted on :
27-06-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
27-06-2025
Job Description
Infosys is seeking an enthusiastic DigitalCommerce Support Manager.We are seeking a customer-focused tech-savvy Ecommerce Support to lead and enhance our support operations. This rile is responsible for managing a team of support agents optimizing customer service processes. The ideal candidate will possess deep expertise in Core Java Spring Boot Spring WebFlux and Microservice architecture. Proficiency in JUnit NoSQL databases and Redis is essential along with experience in developing scalable applications using Headless CMS and eCommerce platforms. A strong understanding of Google Cloud Platform is also play a critical role in maintaining high customer satisfaction reducing friction in the support process and working cross-functionally with Business IT leadership and marketing teams.
This is an opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.
Required Skills
Key Responsibilities
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone email or face to face. Travel may be required as per the job requirements.
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
This is an opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.
Required Skills
- Candidate must be located within commuting distance ofChicago ILor be willing to relocate to the area. This position may require travel.
- Bachelors degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- At least 10 years of Information Technology experience.
- Good understanding of Digital Commerce.
- Core Java: Strong proficiency in Java programming language.
- Spring Boot: Expertise in developing applications using Spring Boot framework.
- Spring WebFlux: Experience with reactive programming using Spring WebFlux.
- Microservice Architecture: In-depth knowledge of designing and implementing microservices.
- JUnit: Proficiency in writing and executing unit tests using JUnit.
- NoSQL Databases: Experience with NoSQL databases such as MongoDB Cassandra etc.
- Redis: Familiarity with Redis for caching and data storage.
- Headless CMS: Experience in developing applications using Headless CMS platforms.
- eCommerce Platforms: Knowledge of building scalable applications for eCommerce.
- Google Cloud Platform: Strong understanding of Google Cloud services and tools.
- Ability to learn and adopt coding standards and best practices.
- Strong problem-solving skills and a collaborative mindset.
Key Responsibilities
- Manage and mentor the ecommerce support team.
- Establish and monitor KPIs (response time CSAT first contact resolution etc.).
- Develop and improve support workflows knowledge bases and automation tools.
- Handle customer escalations and complex service issues.
- Collaborate with ecommerce product and IT teams to resolve customer-impacting issues.
- Implement tools and technologies to scale support effectively.
- Analyze support data and present insights to leadership for service improvement.
- Oversee training and onboarding for new support hires.
- Technical Leadership: Provide technical guidance and mentorship to team members ensuring best practices are followed.
- Continuous Improvement: Stay updated with the latest industry trends and technologies and continuously improve the development process.
- 35 years of experience in customer support with at least 2 years in a supervisory or managerial role.
- Prior experience in ecommerce or retail customer service is highly preferred.
- Strong leadership organizational and analytical skills.
- Excellent written and verbal communication skills.
- Ability to remain calm under pressure and handle conflict resolution professionally.
- Experience with multi-channel support (web mobile social media).
- Customer-first mindset with a passion for delivering exceptional service.
- Interest in learning new tools languages workflows and philosophies
- Professional certifications
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone email or face to face. Travel may be required as per the job requirements.
Along with competitive pay as a full-time Infosys employee you are also eligible for the following benefits :-
- Medical/Dental/Vision/Life Insurance
- Long-term/Short-term Disability
- Health and Dependent Care Reimbursement Accounts
- Insurance (Accident Critical Illness Hospital Indemnity Legal)
- 401(k) plan and contributions dependent on salary level
- Paid holidays plus Paid Time Off
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Required Experience:
Manager
Employment Type
Full Time
Key Skills
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