Workplace Experience Ambassador
Workplace Experience Ambassador
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Job Description
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.
The Workplace Experience Ambassador plays a crucial role in creating a positive and engaging workplace environment for employees and visitors. This role involves providing exceptional customer service fostering community and collaboration and supporting various workplace initiatives. The Workplace Experience Ambassador serves as a friendly and knowledgeable point of contact ensuring that the workplace operates smoothly and meets the needs of occupants and stakeholders.
WHAT YOULL DO:
Customer Service: Provide excellent customer service to employees and visitors responding to inquiries providing information and addressing concerns promptly and professionally.
Front Desk Operations: Manage the reception area including greeting visitors managing access control and coordinating visitor registration. Answer phone calls transfer calls and take messages as needed.
Workplace Support: Assist employees with workplace-related needs such as room bookings equipment requests and IT support coordination. Act as a resource for workplace policies procedures and resources.
Event Coordination: Assist in the coordination and execution of workplace events meetings and activities including room setup catering coordination and audiovisual setup.
Workplace Amenities: Maintain and manage workplace amenities such as break rooms lounges wellness rooms and collaborative spaces. Ensure cleanliness orderliness and functionality of these spaces.
Workplace Communication: Disseminate workplace-related announcements information and updates to employees through various communication channels including email newsletters and digital signage.
Workplace Health and Safety: Promote and uphold workplace health and safety protocols and procedures including proper use of equipment adherence to emergency procedures and reporting of incidents or hazards.
Community Building: Foster a sense of community and engagement within the workplace by organizing social and team-building activities wellness programs and recognition initiatives.
Workplace Policies and Procedures: Educate employees on workplace policies procedures and guidelines. Ensure compliance with workplace rules regulations and standards.
Continuous Improvement: Proactively identify opportunities for process improvement service enhancement and cost savings within the workplace. Provide feedback and suggestions for optimizing the workplace experience.
WHAT YOULL BRING:
High school diploma or equivalent; additional certification or coursework in customer service business or a related field is a plus.
Proven experience in a customer service or hospitality role preferably in a corporate or commercial real estate environment.
Excellent interpersonal and communication skills with the ability to build relationships communicate effectively with diverse individuals and provide exceptional customer service.
Strong organizational skills attention to detail and ability to multitask in a fast-paced environment.
Tech-savvy with the ability to navigate workplace technology tools equipment and software.
YOUR ATTRIBUTES:
Professional and approachable demeanor with the ability to represent the workplace effectively and positively.
Flexibility and adaptability to changing work demands and work schedules including occasional weekends or evenings for special events or support needs.
Health safety and security mindset applicable to the workplace.
Strong problem-solving skills and the ability to address and resolve workplace-related issues.
Passion for fostering a positive work environment and promoting employee engagement and morale.
WHATS IN IT FOR YOU:
Join an industry leader and shape the future of commercial real estate
Deep investment in cutting-edge technology to power your work
Comprehensive and competitive benefits plan
A supportive caring and diverse work environment designed for your growth and
well-being
Location:
On-site Toronto ONIf this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!
JLL Privacy Notice
Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.
Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Employment Type
Full-Time
