Senior Manager, Operations Enablement & Referral Strategy
Senior Manager, Operations Enablement & Referral Strategy
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Job Description
Requisition ID: 229255
Join a purpose driven winning team committed to results in an inclusive and high-performing culture.
Reporting to the Director - Partnerships Strategic Cultural Segments as the Senior Manager Operations Enablement & Referral Strategyyou areresponsible for the execution of Canadian Wealth Management s cultural partnership strategy which includes building referral infrastructure assessing the operational feasibility of proposed partnerships coordinating sponsorship activations and ensuring internal teams are equipped to deliver on partnership commitments.
Is this role right for you In this role you will:
- Design and manage internal partnership ecosystem to effectively leverage bank-wide assets delivering a seamless and value-added client journey that address their business and cultural needs.
- Support the Director Partnerships in evaluating proposed partnerships and sponsorships for feasibility resource fit operational complexity and alignment with strategic priorities.
- Lead and manage end-to-end orchestration of execution including coordination across Compliance Risk Operations Legal Marketing and Technology teams.
- Develop and deploy playbooks training sessions and enablement tools to support partnership activation and referral generation.
- Manage logistics and execution for sponsored cultural events and partner activations in collaboration with Marketing and Business Leads.
- Monitor referral metrics onboarding SLAs and KPIs; deliver insight-driven reports to leadership and governance forums.
- Ensure compliance AML/ATF alignment privacy and risk controls are adhered to in all partner-triggered processes.
- Prepare performance dashboards business case updates and briefing materials for executive governance forums in alignment with Wealth and cultural strategy objectives
Do you have the skills that will enable you to succeed in this role Wed love to work with you if you have:
- 812 years of experience in financial services operations enablement sales strategy or cross-functional delivery roles.
- Experience in Wealth Management and/or Retail or Commercial Banking environments.
- Proven ability to work with internal bank partners to design and implement new processes.
- Demonstrated experience leading large-scale coordination across functions.
- Strong analytical skills with ability to evaluate business cases sponsorship value and referral performance.
- Experience supporting the development and integration of new-to-bank external partnerships.
- People leadership experience has managed teams or direct reports in cross-functional environments.
- Familiarity with regulatory frameworks including AML privacy and operational risk.
- Experience building training or enablement content for business lines.
- Excellent verbal and written communication skills.
- MBA is an asset
Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: for every future we help our customers their families and their communities achieve success through a broad range of advice products and services including personal and commercial banking wealth management and private banking corporate and investment banking and capital markets.
At Scotiabank we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including but not limited to an accessible interview site alternate format documents ASL Interpreter or Assistive Technology) during the recruitment and selection process please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however only those candidates who are selected for an interview will be contacted.
Required Experience:
Senior Manager
Employment Type
Full Time
