Date Centre Operations Technician

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JOB DESCRIPTION - DUTIES AND RESPONSIBILITIES

This role is in support of Data Centre Operations for Proximity Services based between Telehouse Docklands Data Centre. Out of hours we look after Paternoster Square Head Office and 5 Canada Square where the aim is to deliver service to the best possible standard for all infrastructure and processes managed within the data centre. The Data Centre engineer will be responsible for providing technical assistance and overall support to our customers providing 24/7 365 cover through a 12 hour shift pattern days and nights within the data Centre (07:00 to 19:00 and 19:00 to 07:00).

The Data Centre Engineer will also be responsible for the installation of racks housing network and computer equipment. Each Data Centre Engineer is also responsible for managing and implementing installations as required including shelves power strips rails cable management and customer IT equipment. When required identify issues with the hardware or cabling which can include replacing internal components and testing tracing and labelling of cabling.

Liaising with counterparts within the company globally and 3rd parties on hardware related issues and processes.

The Data Centre Engineer will also share responsibility for upholding the standards of tidiness cleanliness security asset information and installation standards within the computer suites.

JOB SPECIFICATIONS - ESSENTIAL SKILLS KNOWLEDGE AND EXPERIENCE

Computer engineering experience and knowledge in order to achieve optimum methods of working.

Cabling experience and knowledge to achieve optimum methods of working.

Installation of rack mount kit including HP and CISCO Dell Arista Synergy 1200

Hardware maintenance swapping of failed customer replaceable parts such as cache battery HDD Power Supply.

Highly motivated individual with a positive & pro-active attitude to work.

Willingness to make changes to improve operational efficiency through innovation process and procedures adopting and adapting ideas and practices from elsewhere.

Ability to act rapidly and logically under pressure and making effective use of others in resolving problems.

Capable of working with the minimum of supervision.

Good written and verbal communication skills (English).

Good working knowledge of Outlook Word and Excel

Excellent team skills with an ability to listen and contribute to discussions and meetings.

Customer and service focused with determination to meet their needs.

Flexible

JOB SPECIFICATIONS - DESIRABLE SKILLS KNOWLEDGE AND EXPERIENCE

ITIL Accreditation

Service Now

Xpedite

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table! If you require any changes to the application process please email or call 44(0) to contact one of our team members to discuss how to best support you throughout the process. Please note the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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