Customer Service Agent: Dutch (afternoon shift)
Customer Service Agent: Dutch (afternoon shift)
Posted on :
27-06-2025
Employer Active
1 Vacancy
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Job Description
About the role:
We love our customers and always aim to provide the best service. If you like working at home this job is for you!
INFO: The Schedule for the afternoon-shift position is 16:00 pm to 00:00 am (5 days/week) with 30 minutes of break.
The Job - Responsibilities
- Customer Service by e-mail phone orsocial media for solving any incidents generated
- Managing incoming calls and chats and customer service inquiries
- Provide accurate valid and complete information by using the right methods/tools
- Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions process customer accounts and file documents
- Follow communication proceduresguidelines and policies
- Take the extra mile to engage customers
- As the resolutions of incidents are not constant parallel work for the Department of Operations will beperformed.
Requirements
- Have excellent interpersonal and communication skills.
- Be decisive and organized.
- Love being part of a dynamic team in a growing company.
- High or NativeDutchlevel and fluent in Spanish or English
- It is a plus previous experience with a ticketing system desirable Zendesk.
- Candidates must reside in Spain
Benefits & Perks
- Working comfortablyat home (100% remote)
- Full-time job
- Resources necessaries for the daily job
- Job growth inside our amazing company
- Very good team atmosphere
- 40% discount on all Fever events and experiences
- Health Insurance
- Gympass
- Possibility to receive in advance part of your salary by Payflow
This role is located in Spain.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
Key Skills
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