Freight Payment Analyst 1

A family-owned business since 1924 A. Duie Pyle provides a range of integrated transportation and distribution solutions throughout the Northeast. Supported by our vast network of Less-Than-Truckload (LTL) service centers warehouse facilities and dedicated locations we have the ability to offer flexible and seamless integrated solutions tailored to our customers needs.

Simply put when it comes to integrated supply chain solutions Pyle People Deliver. Our promise is to provide outstanding service as it remains to be our first and foremost mission.

Position Summary:

The primary responsibility of the Freight Payment Analyst Integrated Team is to manage reconcile and collect monies owed in a timely efficient manner. The assigned accounts are for the Dedicated Flatbed Logistics and Warehouse divisions and any associated LTL account.

The responsibilities of the position include but are not limited to:

• Utilizing all available tools and following departmental best practices identify and prioritize delinquent accounts that need to be worked.
• Developing an understanding of the Customer specific invoicing requirements including mail email upload as well as EDI 204 214 and 210 of the assigned accounts.
• Establishing best practices for each account in order to properly manage the collection process. Develop and utilize customized reports as needed.
• Retrieving invoice status on customer websites e-mailing and calling customers to resolve discrepancies open invoices and balance dues.
• Uploading documents and provide any additional information through the established carrier resolution process of the customers web portal.
• Identifying recurring issues and put processes in place for long term process improvement.
• Working closely with Sales and internal departments to confirm price and rate accuracy
• Documenting the Collections system to reflect all customer notes and actions taken
• Setting and adhering to appropriate follow-up in order to ensure timely payments
• Cross-train to understand the billing systems in order to research and reconcile customer disputes and balance dues
• Interacting with multiple internal teams to resolve customer issues
• Properly defend charges when a customer dispute is not valid
• Assisting credit manager by suggesting 3^rd party collections and bad debt write offs after all collection attempts have been exhausted
• Monitoring and managing high risk customers by utilizing Credit Holds. Notify customer Sales and internal departments when customers are added and released from Credit Holds
• Creating and implementing payment plans with customers to resolve outstanding balances
• Responding to external and internal customer inquiries in a timely and professional manner
• Evaluating credit worthiness of new and existing accounts by reviewing payment trends credit reports credit references and the internet

To be qualified for this position you must possess the following:

• HS Diploma or equivalent
• 1-3 years experience in Billing Collections or Customer Service
• Strong analytical and time management skills
• Professional written and verbal communication skills
• Knowledge of MS Office especially Outlook Excel and Word
• Ability to multitask and prioritize in a fast paced environment with strong attention to detail

For a full job description associated with this posting please contact A. Duie Pyles Human Resources department. This job posting is intended solely for external advertising purposes and does not represent a comprehensive list of all job-related duties and qualifications.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression pregnancy age national origin disability status genetic information protected veteran status or any other characteristic protected by law.

Required Experience:

IC