Key Account Manager

Position Summary

The Key Account Manager is responsible to proactively manage the organizations top customer accounts with the objective of maintaining and building effective relationships within all relevant departments.

Essential Funcrions

• Customer Relationship ManagementBeing the primary point of contact for your customer guarantee an outstanding and reliable service experience for high level customer satisfaction.
• Customer Portfolio ManagementManage business and develop new business within the account portfolio utilizing Strategic Account Management and Market Strategy instruments ensure a flawless collaboration and communications with all departments in the value chain. Negotiation of commercial agreements compliant with the segments targets.
• Budget Setting and AchievementSetting budget targets and secure the achievement of budget figures portfolio by monitoring of KPIs and Forecast Management.
• Market StrategyProvide customer market and competitor information support the Head of Sales Diagnostics & Disposables in Strategy Planning and translate the strategy into market strategy by developing the Strategic Account Model (SAM-Plan) for your customer portfolio and execute it on focused action.

Your Responsibilities

• Responsible for generating revenue and margin at a level that is sufficient to drive growth and sustain profitability.
• Take personal responsibility for reaching and exceeding stated activity and performance goals for new business expansion of existing business revenue gross profit etc.
• Establish and maintain account plans and road map for each key account.
• Planning and delivering sales targets.
• Align product and services to customer needs and market trends.
• Develop and maintain effective customer relationships with all relevant departments (Purchasing Marketing Quality Operations R&D etc.) establishing Datwyler Sealing Solutions as a strategic partner.
• Negotiate price and contracts.
• Ensure high level of customer satisfaction.
• Establish sales forecasts budgets and mid-range plans..
• Complies with established Quality Management System Policies and Procedures; verifies work for accuracy to ensure quality of output

Your Profile

Bachelors degree and relevant work experience in the medical device or pharma packaging; robust knowledge of customer base and market as well as the cycles applied in drug and device development. Thorough and up-to-date knowledge of marketing sales and new business development processes is a plus. You love to solve problems to perform research and to dive into new projects in order to exceed customers expectations. You provide good communication- teamwork- leadership- and project-management skills strategic efficiency proactivity strong commitment and enthusiasm and you are willing to travel (70%) domestically within the US and occasionally overseas. You are a self-driven personality motivated to achieve results.

Our Offer to you

Datwyler Sealing Solutions is committed to a comprehensive employee benefit program that helps our employees stay healthy feel secure and maintain a work/life balance.

Stay Healthy

• Medical Benefits eligible on 1st day of employment
• Dental & Vision Benefits

Feeling Secure

• 401(k) retirement program
• Company paid Term Life and Accidental Death & Dismemberment
• Option to purchase additional Life insurance
• Short / Long Term Disability

Work/Life Balance

• Paid Time off (vacation)
• Paid Time off (sick)
• Twelve (12) paid holiday
• Flexible Spending Accounts