Temporary Customer Service Specialist
Temporary Customer Service Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
JOB SUMMARY
Provides public service in the circulation area to register and issue library cards check out materials accept payments for fines and fees handle inquiries and resolve customer account problems. Fills and processes holds and performs a variety of other clerical tasks.
MINIMUM QUALIFICATIONS
One (1) year of direct customer service experience.
Must successfully complete the Library Software and cash handling procedures training within sixty (60) days of hire date.
Due to the nature of this position the successful applicant must pass a required pre-employment background check.
ESSENTIAL FUNCTIONS
- Provides public service at the Circulation Desk in person and on the phone.
- Collects payments for fines fees book sale items and supplies.
- Resolves customer account problems. Waives or negotiates payment of charges as appropriate.
- Checks library materials in/out places holds renews items searches for and retrieves materials.
- Assists and trains customers to operate library equipment; troubleshoots basic equipment malfunctions.
- Reviews library card applications verifies eligibility and identification issues and/or updates library cards.
- Provides information about borrowing policies library services and programs etc.
- Fills and processes hold requests.
- Uses PC and specialized software payment transaction system and other library equipment (self-check machines laser printer copier etc.)
- Performs assigned support tasks sorting shelving and other clerical duties.
KNOWLEDGE SKILLS AND ABILITIES (KSA)
Knowledge of:
Basic library processes
Basic cash handling procedures
General office methods and procedures
Skills and Abilities to:
Perform data entry/keyboarding
Operate a PC and other library equipment
Problem solving and conflict resolution
Use software programs
Perform alphabetic and numeric sorting and shelving
Read write and communicate in English
Deal tactfully and courteously with the general public
Concentrate and accomplish detail-oriented tasks
Organize workloads and prioritize tasks to adhere to deadlines
Respond quickly to changing priorities
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
Work is performed primarily in an indoor environment with occasional exposure to outside weather conditions when emptying book drops. Significant standing and walking repetitive movements ability to bend kneel stoop reach lift up to 30 pounds and push/pull a loaded shelving cart weighing up to 150 pounds.
Additional Information
TEMPORARY POSITIONS:
An At Will FLSA non-exempt employee who is not eligible for County benefits and who must work an average of 29 hours or less per week or an average of 129 hours or less per month.
- Must work an average of 29 hours or less per week or an average of 129 hours or less per month.
- Are not eligible for County benefits except as otherwise provided for by policy.
- Are not considered merit employees.
- Are at will employees who may be terminated for any reason without notice and without a pre-termination hearing.
Required Experience:
Unclear Seniority
Employment Type
Unclear
