Client Service Analyst
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Are you experienced in client service and have a can-do attitudeIf so we have the perfect opportunity for you! Join J.P. Morgans Payments team as a Client Service Account Manager (Analyst) and play a pivotal role in delivering exceptional service to our top-tier Treasury Services Clients.
As a Client Service Account Manager (Analyst) within J.P. Morgan Paymentsteam you will maintain and enhance best in class Client Service to a designated portfolio of top tier Treasury Services Clients promoting 100% Client satisfaction by interacting with the Client on service & operating issues and this position you will be instrumental in building lasting partnerships and driving strategic initiatives that enhance our service offerings.
Job responsibilities
- Develops maintains and broadens partnerships with Clients; understands Clients business to predict their needs and provide appropriate solutions
- Becomes the Clients trusted adviser
- Assists in developing and executing strategic Client plans
- Promotes use of self-service tools to reduce number of Client enquiries
- Analyses payment and associated activities in order to identify efficiencies and cross sell opportunities
- Promotes sharing of experience and best practice across the Service team
- Participates in and support TS initiatives
- Identifies opportunities for product development and enhancement
- Develops internal partnerships (e.g. Sales Operations Product WSS)
- Identifies and escalate potential risk associated with Client activities
- Records all Client interactions (e.g. calls meetings issues proactive communications)
Required qualifications capabilities and skills
- Excellent verbal and written communication skills inArabicand English
- Ability to work effectively under pressure whilst maintaining a professional manner
- Dual-ability to work effectively as both a team player and alone
- Demonstration of cultural sensitivity and awareness
- Proven negotiation skills
- Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines
- Ability to develop and mobilize internal networks and resources
- Ability to effectively use and manage multiple systems
- Client service and portfolio management experience
Preferred qualifications capabilities and skills
- Knowledge and understanding of Treasury Services products processes and risk policies nice to have
Required Experience:
IC
Employment Type
Full-Time
