Sales Support Manager
Sales Support Manager
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Job Description
At eBay were more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass authenticity thrives bold ideas are welcome and everyone can bring their unique selves to work every day. Were in this together sustaining the future of our customers our company and our planet.
Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.
About the team and the role:
Certilogo is the worlds leading provider of connected product solutions that empowers brands to turn their physical products into digital media assets which deliver connected product services that convey trust generate engagement and drive circular and sustainable shopping.
Founded in 2006 Certilogos mission is to leverage product digitization to create trusted and authentic relationships between brands and consumers. The company was born against the backdrop of a concerning rise in counterfeit products due to the boom in global e-commerce. Prompted by the realization that there was no simple tool for consumers to reliably authenticate their purchases Certilogo set out to build a digital solution that would fill this gap.
This game-changing idea led to the development of a cutting edge proprietary SaaS platform based on Artificial Intelligence that is used by millions of consumers around the world to connect with the brands they love via smartphone.
With nearly two decades of experience Certilogo has long been a pioneer for secure product authentication and developed a security methodology Secure by DesignTM considered the global gold standard for digital product authentication in the fashion and luxury industry.
Over 80 brands have partnered with Certilogo with 1 consumer connecting every 3.8 seconds to instantly verify the authenticity of the products they purchase access content information and services offered through frictionless and curated branded journeys.
Certilogo was recently acquired by eBay in 2023 and has continued to build on its mission to empower brands by elevating the customer experience and providing connected product solutions that convey trust generate engagement enable circular services and support sustainable business models.
Visit for more details.
This new role will report into the Commercial Development Operations Senior Manager. The Sales Support Manager will be responsible for supporting the sales team with client-facing material sales operations processes and events client-onboarding processes and internal reporting. The role will be a key driver of the Commercial Development teams success.
What you will accomplish :
Sales Support & Operations
Prepare compelling ad hoc presentations for clients prospects and internal stakeholders
Maintain and update key performance indicators (KPIs) and reporting dashboards used by the commercial team
Provide prompt accurate responses to client and prospect inquiries on non-technical matters (e.g. privacy policies general product information)
Coordinate follow-up activities for sales calls meetings and events to ensure consistent client engagement
Document & Contract Management
Maintain organized document repositories and contract databases
Manage contract lifecycle processes and ensure proper documentation
Oversee client and partner onboarding processes on company systems (e.g. iCertis platform)
Facilitate execution of Non-Disclosure Agreements (NDAs) and other legal documents
Client Relations Monitoring
Monitor and manage website inbound leads and inquiries
Support client onboarding processes to ensure smooth transitions
Maintain accurate client and prospect databases
Event & Travel Coordination
Plan and organize business travel arrangements for team members
Coordinate sales events client entertainment and team activities
Provide on-site support for business development team during events and conferences
Reporting & Analytics
Develop and update reports and presentations for CLG and eBay leadership
Analyze sales data and performance metrics to identify trends and opportunities
Support monthly quarterly and annual reporting cycles
What you will bring :
4 years of experience in sales support sales operations business operations or commercial project management.
Proven organizational and multitasking abilities especially in deadline-driven cross-functional environments.
Strong verbal and written communication skills capable of crafting executive-level reports and client-ready materials.
Proficiency with CRM and sales platforms (e.g. Salesforce HubSpot) Excel/Google Sheets and presentation tools (e.g. PowerPoint Google Slides).
Analytical thinker with an eye for detail and a passion for optimizing processes
Proficient in English and Italian
Familiarity with SaaS authentication or digital product ecosystems is a plus knowledge of project management platforms (e.g. Asana or Jira).
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Required Experience:
Manager
Employment Type
Full-Time
