Customer Engagement & Coaching Operations Intern
Customer Engagement & Coaching Operations Intern
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Job Description
About Bloom
Join our mission-driven startup revolutionizing career development through personalized coaching experiences.
The Internship
Were seeking a motivated student or recent graduate for a hands-on internship focused on customer engagement and coaching operations support. This role offers exceptional learning opportunities within our lean high-impact startup environment where youll gain direct experience in customer success sales outreach and coaching program operations.
Working closely with our Coaching Ops lead and affiliate coaches youll play a vital role in re-engaging users gathering customer insights and supporting the smooth delivery of our coaching experiences.
What Youll Do
Customer Engagement (Primary Focus)
- Conduct proactive outreach calls to re-engage inactive users and understand their coaching journey
- Make cold calls to potential customers to introduce Blooms coaching experience
- Schedule appointments and consultations with qualified leads for our coaching team
- Handle customer inquiries and address concerns to influence booking decisions
- Build rapport with prospects and existing users to understand their career development needs
- Maintain accurate records of all customer interactions in our CRM system
- Meet daily and weekly call targets and engagement metrics
Coaching Operations Support
- Help maintain coaching program documentation and user progress tracking
- Assist with administrative tasks related to coaching delivery and user engagement
- Support data collection and basic reporting on coaching effectiveness
- Coordinate communication between coaching team and customers as needed to drive service improvements and new developments
What Were Looking For
- Current student or recent graduate with excellent verbal communication skills
- Natural relationship-builder with strong interpersonal abilities
- Comfortable making phone calls and engaging with people from diverse backgrounds
- Resilient attitude with ability to handle rejection and maintain professionalism
- Organised and detail-oriented approach to administrative tasks
- Interest in coaching career development or customer success
- Basic familiarity with CRM systems and Microsoft Office/Google Workspace
- Proactive mindset with ability to work independently in a fast-paced environment
What Youll Gain
- Real-world experience in customer engagement and sales in a startup environment
- Exposure to innovative coaching methodologies and career development practices
- Direct mentorship from experienced coaching and operations professionals
- Understanding of how coaching programs are delivered and scaled
- Skills in customer relationship management and business operations
- Opportunity to contribute meaningfully to a growing companys success
Duration & Commitment
- Paid 3-6 month internship opportunity
- Monday to Friday 9-5pm
Ready to kickstart your career while helping others transform theirs
Wed love to hear from you.
More about Bloom
Bloom is positioned to become a power brand in Future Of Work; On a mission to deliver CAS Coaching At Scale. Our founders Alistair and Jamie have spent more than a decade building successful technology businesses together. Between them they have created and sold companies to some of the worlds most successful enterprises and in the process have generated more than $1Bn in shareholder return.
Working at Bloom
- A great opportunity to play an integral role in important initiatives and have a meaningful impact
- The opportunity to work on a mission-led purpose driven product with a high-performing team
- Huge potential for career development and broad exposure as the company grows
- Plenty of opportunities to socialise and be part of a positive working culture
Required Experience:
Intern
Employment Type
Intern
