Tech-Support-Specialist - The Woodlands, TX
Tech-Support-Specialist - The Woodlands, TX
Posted on :
27-06-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
27-06-2025
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS- Our organization works with partner companies to source qualified talent for their open roles. The following position is available toVeterans Transitioning Military National Guard and Reserve Members Military Spouses Wounded Warriors and their Caregivers. If you have the required skill set education requirements and experience please click the submit button and follow the next steps. Unless specifically stated otherwise this role is On-Site at the location detailed in the job post.
*This position can be filled as a Tech Support Specialist I - Sr. Lead depending on the qualifications and experience of the selected candidate*
Job Summary/Purpose
Provides subject matter expert (SME) support and guidance to troubleshoot prevent and maintain solar station equipment including but not limited to modules combiner boxes trackers MET stations inverters transformers and switchgear. Schedule and manage warranty work and ensure it meets Entergys standard of safe work practices. Manages Configuration Management (CM) including the policies procedures techniques and tools that manage evaluate proposed changes track the status of changes and maintain supporting documents and drawings as the system changes. Single point of contact to manage the governance oversight and support drafting and document management. Manages drafting support and document management for all Power Generation power plants and ESI groups. Manages drawings and updates associated with major projects including new acquisitions self builds and decommissioned sites and ensures inclusion in TRACS. Manages Power Generation TRACS (Technical Records Access and Control System) program that stores over 650000 drawings and documents.
Job Duties/Responsibilities
Provides subject matter expert (SME) support and guidance to troubleshoot prevent and maintain solar station equipment including but not limited to modules combiner boxes trackers MET stations inverters transformers and switchgear.
Schedule and manage warranty work and ensure it meets Entergys standard of safe work practices.
Manage Configuration Management drafting and document management procedures and standards for Power Generation.
Manage Technical Records Access and Control System (TRACS) for all Power Generation plants and provide expert consultation on the use of TRACS to customers. Problem solves complex issues associated with TRACS and AutoCad. Monitor TRACS for new drafting request and approved requests for smooth workflow through drafting.
Ensure compliance with Configuration Management policies and procedures including tracking key process indicators (KPIs) through audits data analysis and surveys.
Manage review and approve drawing updates with any contract drafters. Manage overall drafting related costs and monitor drafting productivity metrics.
Manage and provide consultant services on behalf of the plants with construction vendors doing work at the plants regarding configuration management including major project drawings.
Provide expert CAD technical knowledge to promote and assist the plants with their drafting needs in attaining plant goals and targets. Support ESI drafting requests
*This position can be filled as a Tech Support Specialist I - Sr. Lead depending on the qualifications and experience of the selected candidate*
Job Summary/Purpose
Provides subject matter expert (SME) support and guidance to troubleshoot prevent and maintain solar station equipment including but not limited to modules combiner boxes trackers MET stations inverters transformers and switchgear. Schedule and manage warranty work and ensure it meets Entergys standard of safe work practices. Manages Configuration Management (CM) including the policies procedures techniques and tools that manage evaluate proposed changes track the status of changes and maintain supporting documents and drawings as the system changes. Single point of contact to manage the governance oversight and support drafting and document management. Manages drafting support and document management for all Power Generation power plants and ESI groups. Manages drawings and updates associated with major projects including new acquisitions self builds and decommissioned sites and ensures inclusion in TRACS. Manages Power Generation TRACS (Technical Records Access and Control System) program that stores over 650000 drawings and documents.
Job Duties/Responsibilities
Provides subject matter expert (SME) support and guidance to troubleshoot prevent and maintain solar station equipment including but not limited to modules combiner boxes trackers MET stations inverters transformers and switchgear.
Schedule and manage warranty work and ensure it meets Entergys standard of safe work practices.
Manage Configuration Management drafting and document management procedures and standards for Power Generation.
Manage Technical Records Access and Control System (TRACS) for all Power Generation plants and provide expert consultation on the use of TRACS to customers. Problem solves complex issues associated with TRACS and AutoCad. Monitor TRACS for new drafting request and approved requests for smooth workflow through drafting.
Ensure compliance with Configuration Management policies and procedures including tracking key process indicators (KPIs) through audits data analysis and surveys.
Manage review and approve drawing updates with any contract drafters. Manage overall drafting related costs and monitor drafting productivity metrics.
Manage and provide consultant services on behalf of the plants with construction vendors doing work at the plants regarding configuration management including major project drawings.
Provide expert CAD technical knowledge to promote and assist the plants with their drafting needs in attaining plant goals and targets. Support ESI drafting requests
Additional Qualifications/Responsibilities
MINIMUM REQUIREMENTS:
Minimum Education:
High school diploma or GED or equivalent experience
Preferred:
2 year Associate Degree (in a technical field such as computer aided drafting a plus) to a 4 year degree in a technical discipline.
Minimum Experience:
Tech Support Spec I: at least 0 2 years of power plant or relevant technical experience is preferred
Tech Support Spec II: at least 2 4 years of power plant or relevant technical experience is preferred
Tech Support Spec III: at least 4 - 6 years of power plant or relevant technical experience is preferred
Tech Support Spec Sr: at least 6 8 years of power plant or relevant technical experience is preferred
Tech Support Spec Sr Lead: at least 8-10 years of power plant or relevant technical experience is preferred
Minimum experience desired of the position
Candidate desired experience 3-5 years of utility scale solar experience. Warranty process management experience. Configuration Management Drafting and Document Management experience with electric utility related disciplines. These include but are not limited to architectural civil electrical mechanical and instrumentation. Candidate needs background in Power Plant drawings and needs to possess leadership skills working with others and organizing and closing out drawing projects.
Minimum knowledge skills and abilities required of the position
Utility scale solar principals and maintenance strategy experience
Warranty process management experience
Understanding of Configuration Management(CM) principles and ability to develop procedures and policies to support CM to maintain plant system integrity
Understanding of the Electronic Document Management (EDM) theory and hard copy Document Management filing of multiple drawing number schemes.
Knowledge and understanding of AutoCAD Microstation RasterCAD CADoverlay and CAD software related to Entergy Drafting and EDM (Electronic Document Management).
CAD software knowledge and communication skills to instruct contract drafters and solve drafting problems.
Candidate must learn TRACS software and effectively communicate with Plant customers and ESI Support personnel through their questions using TRACS (Technical Records Access and Control System). Candidate will be responsible for the drawing contents of TRACS.
Knowledge of Entergy Power Plant drafting standards and be able to interface with contractors and vendors both supplying drawings and receiving drawings.
Knowledge of good drafting practices and be able to check drafters work on multi-discipline drawings for completeness and good drafting practices before returning drawings to the plant(s).
Computer skills to effectively use the corporate computer tools provided as our standard tool set and standard computer codes for complex analysis and problems solving.
Any Certificates Licenses etc.:
None
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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