Director of Technology Service and Support
Director of Technology Service and Support
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Salary Not Disclosed
1 Vacancy
Job Description
About MICDS
MICDS has a rich and distinctive history spanning more than 150 years. A leader in independent education MICDS is a college-prep coeducational school for grades JK-12. Our mission is to help students discover their unique talents preparing them for higher education and a life of purpose and service as an engaged citizen in our ever-changing world.
Employee Benefits
MICDS offers employees a comprehensive benefits plan including a generous 403(b) retirement plan where the School contributes 8% of salary with an employees 3% contribution; medical dental and vision insurance; flexible spending accounts and long term care insurance; life insurance and short-term and long-term disability insurances; tuition benefit; paid leaves; access to a fitness center; and free lunch.
Application Process
For immediate consideration complete our online application at and upload a copy of your cover letter and resume.
JOB SUMMARY
The Director of Technology Service and Support supports the MICDS community in the use of end-user and client devices and technologies and assumes the primary responsibility of the day-to-day operations of the Technology Department service desk.
ESSENTIAL FUNCTIONS
- Models and insists on a positive accessible helpful technology support environment for all MICDS constituents.
- Manages overall IT and A/V day-to-day operations including supervision of the service desk and A/V technicians.
- In coordination with the Chief Information Officer establishes IT standards procedures and policies to ensure consistency and reliability.
- Coordinates and manages the computer imaging and summer refresh processes.
- Manages equipment requests and loans.
- Coordinates and manages end-user and classroom equipment life cycle purchase installation deployment decommissioning replacement and donation.
- Collaborates with the Data Team and Systems Team in implementing cloud/on-premise systems integration.
- Collaborates with the Chief Information Officer in establishing metrics key performance indicators and service level agreements for driving the performance of IT operations.
- Collaborates with the Chief Information Officer in managing a cost-controlled budget for IT infrastructure equipment and operations.
- Assists the Chief Information Officer in reviewing prioritizing and approving annual IT-related initiatives.
- Reviews evaluates tests and recommends solutions for hardware and software acquisitions.
- Produces training materials and provides individual and/or group instruction and training to students faculty and staff on computer technologies as appropriate.
- Maintains a broad knowledge of state-of-the-art educational and institutional technologies equipment and systems. Participates in professional development activities as appropriate.
- Maintains a high standard of student faculty and staff service in dealing with and responding to end-user questions and requests.
- Maintains applicable records including service requests asset tracking user lists user accounts and security and equipment inventory.
- Trains and directs student employees or interns as appropriate.
- In coordination with the Director of Enrollment Management the Director of Human Resources and other staff leaders facilitates student and faculty on-boarding and off-boarding.
- Engages in other projects and responsibilities at the Schools discretion.
JOB REQUIREMENTS AND QUALIFICATIONS
- Bachelors degree or equivalent experience in computer engineering information systems or directly related fields is required.
- Seven to ten years of service desk experience and supervisory experience desired.
- Knowledge of network and computer hardware including Macintosh and PC.
- Strong application support experience with Microsoft Windows Mac OS and web-based applications.
- Ability to communicate effectively both orally and in writing to end users with differing maturities and skill levels.
- Ability to prioritize and follow-up on multiple tasks and meet assigned deadlines.
- Ability to work and succeed in a multi-cultural and collaborative work environment.
- Goals and results oriented with a high level of initiative dependability and self-motivation. Functions equally well independently or as a central figure on a multifunctional team.
- Knowledge of computer security procedures and protocol.
- Ability to analyze complex computer problems and provide solutions.
- Ability to investigate and analyze information and draw conclusions.
- Willingness to work additional hours during peak periods occasional evenings and weekends as needed.
OTHER INFORMATION
- A criminal history and background check is required and must be successfully completed.
- Generally works in standard office conditions and climate.
- May work at a desk and computer for extended periods of time.
- Exposed to visual display terminal for prolonged periods.
- Dexterity and precision required in the operation of a computer.
- Light physical activity. Work may involve lifting and transporting equipment across campus.
- Ability to rapidly report to any point on campus and meet frequently with a variety of school personnel.
- Work environment involves minimal exposure to hazards or physical risks but requires following basic safety guidelines and rules.
- Flexibility to include some evening and weekend work.
Required Experience:
Director
Employment Type
Full Time
