Outbound Call Centre Sales Agent
Outbound Call Centre Sales Agent
Posted on :
26-06-2025
Employer Active
1 Vacancy
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Job Description
Descrio Completa da Oferta
Expectations of the new role:
- Make outbound calls and deliver key metrics whilst representing the Eir brand
- Identify and assess customers needs to complete sale or retain and re-contract
- Build sustainable relationships and trust with customers through open and interactive communication
- Act as an escalation point for caller queries as and when required in a positive professional and expeditious fashion
- Maintain a positive empathetic and professional attitude toward customers at all times
- Responding to customer inquiries in a positive prompt manner.
- Contributes to the overall team performance and exceed targets
- Act as a role model to the team in areas such as positive competency demonstration policy and process adherence and the promotion of eirs values
- Support business growth by generating sales leads add value through cross sell /up sell and retaining customer through delivery positive customer experience at every opportunity.
- Responsible for identifying process gaps and initiating a change to the benefit of both the customer & company.
Requirements for a successful application:
- Target driven with a strong sales focus and desire to exceed.
- Ability to work of own accord to achieve and exceed sales and retention targets.
- Excellent communication and interpersonal skills both written & verbally.
- Excellent problem resolution ability and to be self-motivated.
- Competitive individual with the ability to work both independently and as part of a team.
- Excellence in the English Language written and spoken.
- Professional telephone manner essential.
- Faultless and fast at typing and a good multitasker.
- Customer and Sales Obsessed.
- Knowledge of telecommunications industry a plus.
- Minimum 1 year sales experience in a contact centre retail online door-to door-sales or outbound sales environment.
- Be able to demonstrate previous lead generation success an advantage.
- Assertive confident competitive and energetic.
- Superb attention to detail is a prerequisite.
- Ability to listen and record accurate information accuracy and attention to detail is essential in matching customers needs to the right solution for our customers.
- Flexibility regarding working hours is a must
What we offer:
- Fully paid training program.
- Attractive performance bonuses (monthly).
- Additional benefits: health insurance transportation allowance meal card/ticket and more.
- Modern and welcoming office space.
- Job stability and long-term career development.
Language required:
- English (minimum C1 level required)
Employment Type
Full Time
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