Assistant ManagerSenior Executive - Coordination Customer Service Freight Forwarding Industry
Assistant ManagerSenior Executive - Coordination Customer Service Freight Forwarding Industry
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Job Description
Job Overview:
We are seeking a proactive and detail-oriented Senior Executive / Assistant Manager for Coordination & Customer Service for an Air & Sea Import division of a leading Freight Forwarding company with a Pan India presence and a global network. The ideal candidate should possess a strong understanding of freight forwarding operations and customer service functions. This position requires excellent communication skills ability to coordinate with both internal teams and clients and a hands-on approach to ensure smooth shipment and timely service delivery.
Job Responsibilities:
- Possess working knowledge of Air and Sea Import freight forwarding operations.
- Coordinate with customers for quote follow-ups and help convert inquiries into business.
- Liaise with the Sales team for updates and quote alignment.
- Update inquiries in the system and assist in the preparation of quotations.
- Coordinate with internal operations and coordination teams to ensure seamless shipment .
- Review customer invoices when necessary to ensure billing accuracy.
- Learn and efficiently work on the companys internal system for both Air and Sea Import products.
- Provide product insights and support to customers when needed to help them make informed decisions.
Job Requirements:
- Educational Qualification: Graduate or equivalent.
- Experience: 36 years (preferred) in logistics customer coordination or freight forwarding.
- Experience working in a freight forwarding or logistics company is mandatory.
- Strong communication and follow-up skills.
- Ability to multitask and coordinate across departments.
- Proficiency in Microsoft Office and working with internal systems.
- Customer-oriented approach with attention to detail.
- Understanding of Air & Sea Import freight forwarding operations.
- Familiarity with coordination and client servicing in the logistics sector.
Why Join the Company
- Be part of a reputed logistics organization with a PAN-India presence.
- Gain cross-functional exposure in both Air and Sea import coordination.
- Collaborate with experienced professionals in a dynamic and growing team.
- Competitive compensation with opportunities to grow into higher roles.
Location - Chandivali Mumbai
For any further details please write to us on <>
Employment Type
Full Time
