Customer Success Manager
Customer Success Manager
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Job Description
Position Overview
As a Customer Success Manager at SMS-Magic you ll be the face of the business for our customers ensuring they re successful satisfied and growing with us. You ll manage a portfolio of clients drive account growth and work closely with cross-functional teams to deliver an exceptional customer experience.
Roles & Responsibilities
Build and maintain strong trusted customer relationships.
Own account renewals upselling and revenue management for assigned accounts.
Proactively track and resolve client issues and manage expectations.
Analyse customer data and identify opportunities for account growth.
Share client feedback with internal teams to improve product and processes.
Organize onboarding training and knowledge-sharing sessions.
Prepare performance reports and campaign updates for clients.
Requirements
Requirements
3-6 years of experience in SaaS Customer Success or Account Management.
Excellent communication and relationship management skills.
Strong data analysis and problem-solving ability.
Highly customer-focused with a proactive solution-oriented mindset.
Experience with Salesforce or similar CRM platforms preferred.
Ability to work collaboratively with internal and external stakeholders.
Benefits
What Working at SMS Magic Offers
At SMS Magic people growth is parallel to company growth and our work culture supports our commitment to creating a world-class CRM messaging company. Our work culture is built on high-performance teaming where everyone can achieve their potential and contribute to building a better working world for our people and clients.
We offer:
The freedom and flexibility to handle your role in a way that s right for you.
Exposure to a dynamic and growing global business environment.
Access to innovative and cutting-edge technology and tools.
Opportunities to showcase analytical capabilities and make high-impact contributions to business teams.
A competitive compensation package where you ll be rewarded based on your performance and recognized for the value you bring to our business.
A work environment that values balance ensuring our people are active healthy and happy inside and outside of work.
Key Skills: Strong expertise in Salesforce configuration, development, and deployment tools. Proficiency in Apex, Visualforce, Lightning, Triggers, Web Services, and Custom Objects. Solid understanding of Object-Oriented design methodologies. Experience with Salesforce AppExchange products and integrations. Strong exposure to Agile execution, sprint planning, and effort estimation. Hands-on with DevOps tools, Static Analyser, Performance Tools, and Packaging/Deployment tools. Strong problem-solving, debugging, and troubleshooting skills. Excellent documentation skills with tools like Confluence and JIRA. Strong analytical skills and communication abilities.
Employment Type
Full Time
