IT Systems Trainer and Support (Fixed term contract)
IT Systems Trainer and Support (Fixed term contract)
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Job Description
Are you ready to discover the role of an IT Systems Trainer & Support operator in Netcompany-Intrasoft
As an IT Systems Trainer and Support operator you will have the responsibility for effectively supporting and delivering training and support to end users on relevant s/w applications within the public sector aiming to enable them to use the application productively in their day-to-day tasks and responsibilities.
As an IT Systems Trainer and Support operator you will:
- Deliver Business Applications training and support (on-the-job training remote training structured classroom training) to users
- Prepare and update the training material
- Provide 1st and 2nd level user support to clients.
Qualifications :
What would make you a fit for the role:
- Bachelor degree in Computer Science / Information Technology or Law
- Experience with ticketing systems such as Atlassian JIRA or similar
- Experience in being the liaison with other teams to identify issues and support issue resolution
- Excellent knowledge of MS Office suite
- Strong customer service orientation
- Good communication & presentation skills
- Very good command of the English language
It would also be a plus if you match some of the following:
- Previous experience in business applications training and user support services preferably within the public sector
- Knowledge of e-learning platforms and tools.
Additional Information :
Being a part of the Netcompany-ntrasoft team you will be provided with:
- A seamless onboarding experience and a buddy to support you on your first steps
- A competitive compensation & benefits package
- Health and life insurance program
- Meal allowance
- Learning opportunities using the most modern methods (unlimited access to Udemy for Business ad-hoc trainings).
If you are looking forward to be part of a diverse environment and have the opportunity to work alongside well-experienced professionals on challenging large-scale projects that directly impact millions of citizens around Greece then this is the place to be!
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
