Customer Support Technical Lead
Customer Support Technical Lead
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Job Description
At TA Resources we have re-imagined traditional staffing and HR consulting with Small to mid-size businesses in mind. Focusing on what makes our clients unique we match them with the talent they need to continue to grow. We are currently searching for a Customer Support Technical Lead for our client located in Phoenix AZ. This is a full-time in office position.
Our client is an international company that specializes in vehicle service contracts extended warranties and other F&I products to dealers across the United States and the world. As their Customer Support Technical Lead you will be responsible for providing technical/help desk support to our employees while on-site at our Phoenix AZ office location. In exchange our client provides competitive compensation and benefits package.
RESPONSIBILITIES
Provide direct support to customers and employees via telephone email and/or in person
Provide remote assistance for customers and users via Teams and other Remote Solutions
Perform troubleshooting and resolution of customer issues (including but not limited to): hardware software network voip phones printers etc.
Troubleshoot and resolve network issues including but not limited to: Internet connection issues phone line issues printer issues and other technical issues as they arise.
Troubleshoot hardware issues including but not limited to desktop computers laptops printers servers phones etc.
Configure equipment and software to meet our clients business needs while following best practices training client on the solution and documenting the solution for ongoing support
Perform hardware installations and upgrades as needed
Provide software installations and upgrades as needed
Perform network installations and configurations as needed
Maintain existing IT infrastructure as needed
Assist with the setting up of new IT infrastructure as needed
Other duties as assigned by manager or supervisor
REQUIREMENTS
1 Year experience working in a Help Desk Environment
Excellent verbal and written communication skills.
Must be proficient in Microsoft 365 Office Directory Hardware installation and Software installation.
Excellent organizational skills and attention to detail.
Excellent interpersonal skills.
Ability to explain technical information in understandable language to nontechnical staff members.
Bachelors Degree preferred not required.
Job Type: Full-time
Pay: $65000.00 - $70000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Employment Type
Full Time
