Operations Specialist - Dallas, TX

Integrative Emergency Services LLC (IES) is seeking anOperations Specialist.The Operations Specialist is responsible for supporting the operational and administrative functions of the operations team as well as providing support to Medical Directors and Emergency Room Physicians and APPs associated with our hospital partner(s). This role offers Practice Administrator support based on organizational needs and involves independent oversight in managing key operational processes optimizing workflows and ensuring organizational compliance within scope of role. Additionally the Specialist will drive process improvements manage contracts and contribute to data-driven decision-making through proactive analysis and execution. This position plays a vital role in optimizing hospital operations and maintaining effective relationships between clinicians leadership and departments. Practice Administrator support functions include remote and on-site support as business needs dictate.

IES is dedicated to cultivating best practices in emergency care providing comprehensive acute care services creating value and supporting patients employees clients providers and physicians in pursuit of the highest quality health care.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the may be assigned.

• Manage day-to-day operational tasks ensuring efficiency in scheduling site support and workflow coordination. Address facility-related operational needs and resolve operational issues proactively. Assist with vendor relationships ensuring service delivery and cost-effectiveness.
• Lead the management of clinician contract processes including coordinating with legal on drafting contracts and managing the contract ticketing database prioritizing and resolving issues autonomously. Drive continuous improvement in workflows processes and procedures. Collaborate with internal stakeholders to identify opportunities for automation or optimization and implement solutions.
• Maintain and enhance standard operating procedures (SOPs) and internal documentation for operations.
• Lead special projects aimed at enhancing operational effectiveness quality improvement and data reporting.
• Provide strategic recommendations to improve productivity performance and morale. Actively identify and implement process and system improvements that enhance efficiency and/or experience.
• Manage operational initiatives including new client implementations and departmental projects ensuring timelines milestones and objectives are met. Serve as the primary liaison between assigned medical directors hospital leadership and IES departments including HR Credentialing Payroll and Recruiting. Organize and facilitate operational meetings ensuring follow-up and completion of action items from necessary parties.
• Establish and maintain strong relations with key stakeholders such as Medical Directors Hospital Administration Managers Clinicians Nursing and other IES personnel.
• Ensure timely completion and maintenance of fair and adequate Clinician schedules at assigned site(s) including but not limited to importing data into databases and releasing schedules to clinicians. Ensure all shifts are covered and resolve callouts autonomously and in a timely manner.
• Provide administrative and operational support to the department to include the Medical Directors Clinicians and support staff. Facilitate connections with appropriate personnel for further assistance when required. Take ownership of operational issues and resolutions. Collaborate with clinical leaders to ensure smooth operations.
• Independently manage meeting coordination scheduling agendas and minutes at assigned sites ensuring timely action on operational issues. Answer and screen Clinician calls. Participate in and organize education social and quality events as requested.
• Develop and maintain clinical/operational dashboards for site leadership to track metrics and performance proactively identifying areas for improvement.
• Support the onboarding of new clinicians at assigned sites by coordinating orientation activities and ensuring timely completion of credentialing and contracting steps. Coordinate training/educational courses to include shadow/orientation shifts
• Handle sensitive information in accordance with company protocols

QUALIFICATIONS

Knowledge Skills Abilities:To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to think critically and make data-driven decisions that drive operational improvements with autonomous problem-solving capabilities.
• Proven ability to make strategic decisions without direct oversight. Ability to independently manage tasks prioritize initiatives and resolve operational challenges within scope of role.
• Excellent interpersonal and oral/written communication skills. Ability to effectively interface with senior leadership physician leadership clinicians hospital administrators and external partners. Capable of conveying complex information clearly to diverse audiences.
• Strong organizational and project management skills with the ability to manage multiple projects simultaneously ensuring deadlines and objectives are met without the need for micromanagement.
• A proactive approach to identifying and addressing the needs of both internal and external stakeholders with a commitment to delivering high-quality service.
• Ability to work effectively within teams while also being able to work independently on complex tasks or projects.
• Proficiency with healthcare management software and Microsoft Office Suite.
• Proactive and detail-oriented with the ability to manage multiple priorities.
• Ability to use discretion appropriately and maintain confidentiality.
• Ability to read write and speak English proficiently

Education / Experience: Include minimum education technical training and/or experience preferred to perform the job.

Required:

• Minimum of 3 years of experience in healthcare administration hospital operations or related field.
• Previous experience working directly with physicians medical directors or other clinical leaders in a hospital or large healthcare organization

Preferred:

• Experience with provider contracting

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Specific vision requirements include the ability to see at close range distance vision peripheral vision depth perception and the ability to adjust focus
• While performing the duties of this job the employee is regularly required to talk and hear
• Frequently required to stand walk sit use hands to feel and reach with hands and arms. Includes ability to walk through hospital-based departments across broad campus settings including Emergency Department environments
• Possess the ability to fulfill any office activities normally expected in an office setting to include but not limited to:remaining seated for periods of time to perform computer-based work participating in filing activity lifting and carrying office supplies (paper reams mail etc.)
• Occasionally lift and/or move up to 20-25 pounds
• Fine hand manipulation (keyboarding)

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Some travel including overnight and local may be required as business needs dictate.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

The company is committed to creating a diverse inclusive and equitable environment and is proud to be an equal opportunity employer. Qualified applicants of any age race religion nationality sexual orientation gender identity or expression disability or veteran status will receive equal consideration for positions. We welcome people of diverse backgrounds experiences and abilities and believe that the unique experiences of our team drive our success.