Sr Strategy and Operations Manager
Sr Strategy and Operations Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description Summary
Strategy and Operations organization is responsible for executing CX operational rhythms necessary to execute and deliver for the customer today as well as to transform the organization in the future.This role will focus key value streams within the CX organization specifically focusing on the Commercial Customer Issue Resolution (CIR/JCIR) process. Conduct a comprehensive Value Stream Analysis to identify areas for improvement and develop a Kaizen roadmap to address critical customer concerns. Execute the roadmap to drive measurable improvements in customer experience and operational efficiency.
Additionally the individual will support developing and executing the customer-connected data strategy. This role will focus on leveraging data to enhance productivity within the CX team while delivering a differentiated and exceptional customer experience
Job Description
Roles and Responsibilities
- Establish the VSA for CIR/JCIR collaborate with Safran and execute the continuous improvement roadmap to position CIR as the gold standard in the industry.
- Take ownership of the CIR process and work collaboratively with the global team to drive continuous improvements in the process and tools with a focus on delivering exceptional customer outcomes
- Participate support a digitally connected thread across CX including data quality to deliver and drive improvements in customer experience and self-service
- Implement FLIGHT DECK principles such as KAIZEN at key customer sites to address major product issues reduce associated challenges and improve the overall customer experience.
- Continue advancing FLIGHT DECK implementation with a focus on value stream mapping mindset transformation and delivering measurable results.
- Prioritize align the key initiatives and projects focused on delivering differentiated customer experience for today and tomorrow and execute them as appropriate.
- Promote support and execute the One CFM support roadmap to drive consistent customer experience.
- Collaborate seamlessly with the broader CX team and key stakeholders including but not limited to Safran product line teams and digital leadership
Required Qualification
- Bachelors degree in engineering or STEM Majors (Science Technology Engineering and Math)
- Minimum 8 years of relevant work experience
Desired Characteristics
- Strong interpersonal and leadership skills
- Exceptional team player
- Demonstrated ability to analyze and resolve Customer/Commercial problems
- Demonstrated ability to lead complex programs / projects
- Strong oral and written communication skills
GE Aerospace offers a great work environment professional development challenging careers and competitive compensation. GE Aerospace is anEqual Opportunity Employer. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.
GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes
Required Experience:
Manager
Employment Type
Full-Time
