Assistant Manager, Business Operations
Assistant Manager, Business Operations
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$ 53400 - 92600
1 Vacancy
Job Description
The Ritz-Carlton Leadership Center is a for profit external facing Corporate Consulting organization that specializes in organizational culture transformation leadership development and service culture development. The Assistant Manager Business Operations is responsible for business operations functions including: revenue management expense management MBS & Finance support legal and contracts support and all associated reporting and project support for business operations for the Leadership Center. This position reports to the Vice-President of the Leadership Center.
The core responsibilities for this position include:
1)Managing all revenue and payment operations
2)Managing all client and operating expense operations
3)Serving as the lead for MBS and finance department interactions projects and business operations requirements
4) Serving as the primary owner for operations support including special project support Salesforce hygiene on-boarding coordination for new hires into RCLC technology inventory client and employee relations as well as vendor relations.
5)Serving as the lead catcher for all inbound sales leads and supporting lead communication Owning all associated business operations reporting and project support
EXPECTED CONTRIBUTIONS
Manages all revenue and payment related operations:
Owns all revenue collection for the business. This includes all payments for all service lines and all associated processes
Owns all client invoicing for all service lines and ensures that they are error free and timely
Owns all related communications to clients to ensure that payments are made according to contract terms and ensures compliance
Owns all invoicing reporting payments and operational support
Owns all reconciliation of payments
Ensures all revenue related activity is accurate and timely in salesforce
Manages all client expenses and operating expenses operations
Owns all client expense invoicing compliance and payment collection. Ensures that these are submitted and processed according to contract terms.
Owns all associated reconciliation for client expense payments and updates salesforce with accurate data
Owns all communication with clients regarding expense payments and processing
Reviews the Operating Expense report (P&L) each month ensures compliance with budget identifies discrepancies and reviews with the VP and Director of Marketing & Operations
Serves as the lead for all MBS and finance department interactions project and business operations requirements
Maintains a calendar of meetings deadlines and process requirements for MBS and finance department interactions with The Leadership Center
Owns the process and submission of the monthly forecast to finance after reviewing with the VP
Owns all monthly quarterly and annual reconciliation of revenue and operating expenses
Owns reconciliation of lockbox and lockbox operations
Provides project support for business operations
Supports phone line coverage for TRCLC
Designs and owns processes related to the team including SOPs procedures products and services customers and vendors and assists in the process improvement implementation of these processes across the team.
Serves as operational lead for new hire onboarding including sourcing new hire orientation opportunities across Ritz-Carlton purchasing of IT equipment and coordinating with the hiring manager on any new hire employee relations special projects.
Leads Salesforce hygiene on behalf of TRCLC including auditing and maintaining standards
Researches any required areas in business operationsespecially escalations or discrepancies
Supports and leads all projects within the business operations
Serves as lead catcher for all inbound sales leads and supporting communication
Owns initial client outreach on behalf of the account manager
Owns communication with client on behalf of the account manager and schedules initial introduction call
Documents all client communication in Salesforce
Creates all course contracts and invoices on behalf of the account managers
CANDIDATE PROFILE - EXPERIENCE DESIRED
Required Experience
A minimum of 4 years of related work experience; including accounting P&L management and legal experience
Financial operations experience; excellent time management and organizational skills
Highly accountable to deliver results with minimal supervisions
Bachelors degree required
The salary range for this position is $53400 to $92600 annually. Marriott offers a bonus program comprehensive health care benefits 401(k) plan with up to 5% company match employee stock purchase plan at 15% discount accrued paid time off (including sick leave where applicable) life insurance group disability insurance travel discounts adoption assistance paid parental leave health savings account (except for positions based out of or performed in Hawaii) flexible spending accounts tuition assistance pre-tax commuter benefits other life and work wellness benefits and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility waiting period contribution and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time with or without notice subject to applicable law.
Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive people-first are committed to non-discrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Required Experience:
Manager
Employment Type
Full-Time
