Manager Thrift Shop
Manager Thrift Shop
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
GENERAL SUMMARY
The Thrift Manager is responsible for leading and overseeing the operations of Cape Abilities Thrift. This position manages the overall store strategy operations staff and volunteers while ensuring the store integrates effectively with Cape Abilities clinical programs and delivers an exceptional customer experience.
The Thrift Manager collaborates closely with the Assistant Manager and other internal and external stakeholders to drive operational excellence maintain high standards of merchandise quality and presentation and fulfill the stores mission as an extension of Cape Abilities community services.
This role requires strong leadership skills retail management experience and a passion for creating an inclusive work environment that supports Cape Abilities broader organizational goals while maintaining a profitable and well-run thrift operation.
ESSENTIAL JOB FUNCTIONS*
Provides leadership and supervision to the Assistant Manager and all thrift staff.
Oversees hiring and training of staff and volunteers at Cape Abilities Thrift.
Ensures operational efficiency by identifying challenges and implementing process improvements that eliminate waste reduce errors and improve experience.
Partners with VP of Business Operations to create and adhere to annual program budgets goals and objectives.
Establishes and maintains productive connections with community stakeholders and businesses that align with and enhance Cape Abilities mission objectives.
Identifies and evaluates potential opportunities to enhance revenue streams expand vocational options and strengthen community presence and involvement.
Collaborates with Director of Vocational Services to provide meaningful employment opportunities for vocational program participants.
Oversees the functions of the Assistant Manager and staff stepping in to cover those functions when needed.
Oversees cash management bank deposits daily sales receipts product invoices and delivery of documents to headquarters.
Coordinates with Marketing and Communications team to establish and sustain a polished marketing approach that ensures ongoing community awareness.
Assists with pick-ups as needed.
Works collaboratively in a matrixed organization and consistently demonstrate excellent stakeholder management at all levels of the organization.
Attends all staff meetings trainings and development activities as required.
Maintains an inclusive and positive work environment for people with disabilities.
Serves as mandated reporter for suspected cases of abuse and/or neglect to the Disabled Persons Protection Commission (DPPC).
OTHER DUTIES AND RESPONSIBILITIES
May provide assistance at other retail locations or promotional events as requested.
Performs additional duties as assigned.
COMPETENCIES
Leading/Directing Others: Exhibits confidence in self and others; provides vision and inspiration to peers and subordinates; lays out work in a fair well-planned and organized manner; inspires motivates challenges and provides support to others to perform well and fulfill the vision; accepts feedback from others; gives appropriate recognition to others; is a clear communicator.
Total Quality Management: Is dedicated to providing the highest quality services which meet the needs and requirements of internal and external customers; is committed to continuous improvement through empowerment and performance management; creates a learning environment leading to the most efficient and effective work processes.
Vision and Purpose: Demonstrates a compelling and inspired vision or sense of core purpose; creates milestones to rally support behind the vision.
Adaptability: Able to deal with frequent change delays or unexpected events; manages competing demands; changes approach or method to best fit the situation; inspires others to be adaptable to change.
Ethics Values and Diversity: Promotes an appropriate and effective work environment and strives to ensure that the agencys core values and beliefs are applied during all circumstances; genuinely cares about people; deals effectively with all races nationalities cultures disabilities ages lifestyle choices and genders; supports equal and fair treatment and opportunity for all; adheres to and promotes the Americans with Disabilities Act (ADA); advocates for the rights and interests of individuals with disabilities to maximize their potential in the programs and communities of their choice.
Integrity and Trust: Is respectful truthful and transparent; keeps confidences; takes ownership and responsibility for decisions and outcomes.
Problem Solving and Judgment: Probes all useful and constructive sources to find pertinent answers; can analyze issues identify problems and work toward appropriate solutions; collaborates with others or as part of a team; displays willingness to make decisions; makes timely decisions; exhibits sound and accurate judgment.
Oral and Written Communications: Speaks clearly appropriately and effectively with a diverse group of individuals; is an active listener and gets clarification when necessary; participates constructively in meetings; is able to write clearly and succinctly; is able to communicate clearly in a variety of settings and situations.
PREPARATION KNOWLEDGE SKILLS & ABILITIES
Minimum of 5 years retail management experience.
Excellent management interpersonal and team building skills.
Valid drivers license in the state of Massachusetts.
Knowledge of computer software applications including word processing and spreadsheet software.
Willingness to work outside in inclement weather.
Bachelors degree preferred.
SUPERVISORY RESPONSIBILITY
Supervises all Thrift staff including volunteers.
WORKING CONDITIONS/PHYSICAL DEMANDS
Frequent standing.
Ability to lift up to 75 pounds.
Required Experience:
Manager
Employment Type
Full Time
