Senior Event Manager - Conrad Orlando
Senior Event Manager - Conrad Orlando
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1 Vacancy
Job Description
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality - Were passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing all the time.
- Leadership - Were leaders in our industry and in our communities.
- Teamwork - Were team players in everything we do.
- Ownership - Were the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:
- Access to pay when you need it through DailyPay
- Medical Insurance Coverage for you and your family
- Mental health resources including Employee Assistance Program
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel program: 100 nights of discounted travel
- Parental leave to support new parents
- Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education including: college degrees and professional certifications
- 401K plan and company match to help save for your retirement
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
*Available benefits may vary depending upon property-specific terms and conditions of employment.
#LI-MD1
EOE/AA/Disabled/Veterans
Join us increating a legacywithin a brand you canstay inspiredwith a team that will becomefamily. The newestConrad Hotelin Hiltons luxury portfolio is seeking aSenior Event Manager to join the catering and events team!
Inspired by nature and fashioned for adventureConrad Orlandosits on the 1100-acreEvermore Orlando Resortbordering Walt Disney World with a 20-acre tropical beach and8-acre lagoon setting the stage for luxury which is as harmonious as it is captivating.
The stunning resort features433 rooms(to include 51 impeccably designed suites and 10 spacious family suites) 65000 square feet of meeting space (40000 indoor and 25000 outdoor) a tranquil spa two 18-hole golf courses and 6 food and beverage outlets.This includes 3 restaurants (rooftop southern Italian and poolside) a cocktail bar marketplace and in-room dining.
Want to learn moreNews Release on Conrad Orlando
Why join the Conrad brand
The modern luxury concept empowers you to deliver:
- Personalized service with authenticity and passion
- Impactful experiences
- Creativity in our products and services
Want to learn more News Release on Conrad Orlando
What will I be doing
As a Senior Event Manager you will oversee event documentation and coordinate closely with Sales hotel departments and clients to ensure exceptional service throughout all phases of the eventpre-event on-site and post-event. This role primarily manages complex events. You will identify opportunities to enhance revenue through upselling and value-added offerings ensuring memorable and successful events. Serving as the primary point of contact for event planners after the sales handoff you are responsible for delivering a seamless client experience.
Specifically your essential functions will be to perform the following tasks to the highest standards:
- Organize plan and prioritize your duties by developing plans and goals.
- Timely communication to internal and external clients via telephone email written documents or in person.
- Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
- Demonstrate knowledge of job systems products systems and processes.
- Resolve conflicts and negotiate with others while handling complaints settling disputes and resolving grievances and conflicts.
Selling and influencing both internal and external clients. - Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
- Ensure high-quality service by communicating and assisting others to understand the guest needs providing direction and guidance feedback and individual coaching when needed.
- Participate in customer site inspections and assist with the sales process as necessary.
- Other duties as necessary based on business needs.
- Regular attendance.
Required Experience:
Manager
Employment Type
Full-Time
