Senior Manager - Accounts Receivables (GSC)
Senior Manager - Accounts Receivables (GSC)
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Job Description
To lead the Accounts Receivable function within GSC India delivering high-quality efficient and compliant AR services to multiple geographies/business units across the wholesale and retail network. The role is critical to optimizing cash flow enhancing customer experience and supporting global finance transformation initiatives
Key Responsibilities:
AR Operations Management (Global/Regional Scope)
- Lead the end-to-end AR operations including daily sales reconciliations bank processing Customer accounting Subledger Close credit control billing collections cash application dispute resolution and AR reconciliations.
- Manage service delivery for multiple countries/business units with standardized KPIs and SLAs.
- Ensure accuracy and timeliness of AR transactions processed through ERP systems (SAP ECC / S/4 Hana )
Stakeholder Management
- Act as the primary point of contact between the GSC and local business finance teams sales and customer service functions.
- Partner with regional finance leads to drive alignment between GSC deliverables and business expectations.
- Participate in monthly/quarterly business reviews with internal and external stakeholders.
Performance Monitoring & Continuous Improvement
- Monitor and report key performance indicators (KPIs) such as DSO ageing unapplied cash dispute resolution time etc.
- Implement process improvements standardization and automation opportunities (RPA AI-based collection tools).
- Identify and mitigate process bottlenecks or control gaps within the AR process.
Compliance & Risk Management
- Ensure all processes are compliant with internal controls SOX requirements and applicable local/international regulations
- Support internal and external audits related to AR processes and documentation.
- Establish a robust credit risk monitoring framework across customers.
Team Management
- Lead and mentor a diverse AR team including team leads analysts and specialists.
- Drive a culture of performance innovation and customer service.
- Manage recruitment training and development for the AR team.
Process Transition & Transformation
- Lead AR process migrations from business units to the shared service center.
- Support the integration of acquired entities into the GSC AR framework.
- Drive adoption of global process standards and tools under the Order to Cash (O2C) framework.
Qualifications :
- MBA (Finance) CA/CMA/CPA or equivalent qualification.
- 1215 years of relevant experience in accounts receivable or Order-to-Cash with at least 5 years in a shared services or GBS environment.
- Strong knowledge of ERP platforms (SAP) workflow tools and reporting dashboards (Power BI Tableau).
- Experience handling global stakeholders and multi-country operations.
- Strong leadership communication and project management skills.
Preferred Attributes:
- Experience with automation and digital transformation tools in finance
- Familiarity with service delivery models and governance structures of shared services.
- Prior exposure to retail/wholesale or FMCG sectors is highly desirable.
Additional Information :
- Environment: Hybrid
- Travel Requirements: As per Business requirements.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
