Program Manager â Renewals & Customer Success
Program Manager â Renewals & Customer Success
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Job Description
Program Manager Renewals & Customer Success
Location: Bangalore
Reports to: Director Renewal & CSX Operations
Position Overview:
We are seeking an accomplished Program Manager with in-depth knowledge and hands-on experience in Program Management pertaining to Renewals Sales and Customer Success programs. This role combines strategic oversight with tactical execution to drive customer retention profitable renewals sales effectiveness enhanced customer experience and overall business impact. The ideal candidate will excel in driving end to end-to-end programs involving cross-functional stakeholder collaboration be proficient in data-driven decision making and bring proven experience managing end-to-end projects and programs.
Key Responsibilities:
Program Management
- Lead and manage comprehensive programs related to renewals sales enablement renewals optimization and customer success programs and projects.
- Develop champion and implement programs and projects aimed at increasing renewal rates improving customer retention churn reduction and strengthening the overall post-sales customer lifecycle.
- Work closely with Renewals Team Sales and GTM Teams Customer Success Product Management Marketing and Operations to drive cohesive planning and execution of strategies.
- Generate clear goals key performance indicators (KPIs) and success measures that demonstrate the business and customer experience impact of assigned programs.
- Continuously identify opportunities for process improvements strategic innovation and operational efficiencies in sales renewals and customer success areas.
Program Management
- Plan execute and deliver end-to-end renewals sales enablement and customer engagement projects actively ensuring each phase is completed on-time on-budget and aligned to stakeholder expectations with strong reporting
- Coordinate resources set project and program timelines define scope and deliverables manage risks/issues and track project status using project management methodologies and tools.
- Proactively facilitate communication across cross-functional teams and stakeholders fostering transparency and alignment throughout the project and program lifecycle.
- Provide regular updates escalate risks proactively and swiftly implement appropriate corrective actions to ensure successful outcomes.
Renewals & Customer Success Expertise
- Leverage deep understanding of the renewal sales lifecycle renewal management practices customer prevention product onboarding and adoption customer experience frameworks and growth strategies to drive results.
- Participate and provide insights into customer journey mapping customer segmentation renewals forecasting and churn prediction models to maximize retention and revenue.
- Provide subject matter expertise around renewal processes customer retention strategies sales enablement programs and customer success methodologies and frameworks.
Qualifications:
- Bachelors degree in Business Marketing Sales Project Management or equivalent experience. PMP certification or equivalent qualification preferred.
- Minimum 57 years of professional experience managing complex programs/projects specifically including experience across sales enablement customer renewal initiatives and customer success strategies (preferably in a SaaS software or technology company).
- Demonstrated ability creating and executing strategic sales enablement programs renewals-focused projects and CX/CS strategies.
- Familiarity with customer success management tools (e.g. Gainsight Totango) CRMs (Salesforce preferred) and productivity/project management platforms (e.g. Smartsheet Jira Asana).
- Proven analytical capability and experience using data-driven approaches to measure performance drive program effectiveness inform decision-making and improve operational processes.
- Exceptional organizational and interpersonal skills adept at influencing cross-functional stakeholders across diverse operational and sales functions.
- Excellent written verbal and presentation communication skills including the ability to communicate effectively with senior executives.
Key Competencies:
- Strategic thought leadership in Sales Enablement Customer Renewals and Customer Success
- Effective cross-functional stakeholder collaboration and relationship management
- Strong analytical and data-driven decision making
- Superior program and project execution; excellent organizational management
- Ability to balance multiple priorities proactively manage risks and deliver high-quality outcomes
- Strong problem-solving and solution-oriented mindset
- Outstanding communication negotiation and influencing skills
Why Join Our Team:
Opportunity to shape and deliver critical sales programs and renewal strategies that directly influence customer retention business growth and customer satisfaction.
Collaborative team environment offering career growth professional learning opportunities and recognition.
Competitive compensation package and comprehensive employee benefits.
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Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability.
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Required Experience:
Manager
Employment Type
Full Time
