IT Support Administrator (Full time, Permanent)
IT Support Administrator (Full time, Permanent)
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1 Vacancy
Job Description
An exciting opportunity has arisen for an IT Support Administrator to join our Corporate IT team on a full time permanent basis. If you are self motivated someone with an interest in IT and who thrives working within a team environment we would like to hear from you.
About the role
We are looking for an organised IT Support Administrator to provide efficient administration to the HealthHero Service Desk ensuring Employee and Customer enquiries are logged and routed appropriately.
Working closely with the Technical Support Team the post holder will be responsible for ensuring all internal departmental administration and coordination tasks are completed to a high standard ensuring accuracy at all times. Day-to-day you will be expected to:
- Answer customer enquiries by phone email web and live chat
- Ensure service users are updated on their technical support calls or queries.
- Complete IT inductions with new members of staff.
- Ensure the IT Service Desk management system is kept up to date and accurate by adding changing or removing information as appropriate.
- Assist in the production of internal reports generated by the IT Service Desk management system.
- Support the administration of project documentation as required.
- Ensure all IT documentation including Policies and Standard Technical Operating Procedures are up to date.
- Assist with the production of data reports to internal and external parties.
- Escalate and liaise with third party suppliers ensuring the customer is kept up to date at all times.
- Hardware Procurement and build.
- Completion of New Starter Bundles ensuring new users are able to begin their employment with HealthHero seamlessly.
What You Will Bring
As someone with exceptional organisational skills and an ability to prioritise workloads in a fast paced changing environment you will need to be able to demonstrate:
- Previous experience in customer support.
- Strong IT and Microsoft Office skills.
- A solution focused proactive and intuitive approach.
- Exceptional communication and people skills.
- An ability to learn quickly
- Technical proficiency
- An ability to prioritise workloads
Nice to Have
- Experience in both face to face and remote support of customers.
About HealthHero
HealthHero is a digital-firstend-to-end healthcare provider. We connect smart digital tools with gold-standard clinical expertise to enhance peoples whole health and optimise healthcare efficiency. Active in the UK Ireland France and Germany HealthHero offers 5 million consultations annually and provides services to 30 million covered lives. Our mission is simplifying healthcare improving lives.
Why Us
- A chance to shape content for one of Europes most ambitious digital health companies
- Work that matters making healthcare simpler more accessible and more human
- Supportive down-to-earth team with a strong mission and values
What we offer
- 25 days holiday plus bank holidays and your birthday off
- Access to HealthHeros digital healthcare services (GP mental health and more)
- Life cover cycle to work and electric car schemes
- Pension scheme and salary exchange
Salary: 24000 per annum
Office based: Chippenham Wiltshire
Apply
Please submit your application and cover letter by Friday 27th June (17:00)
Should you wish to discuss the role in greater detail please contact
We reserve the right to close this job in the event we receive a sufficient number of applications.
Please note that we are unfortunately unable to offer a sponsor licence to candidates who require sponsorship from their employer.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
