Field Resource Controller
Field Resource Controller
Posted on :
26-06-2025
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1 Vacancy
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Job Description
Job Description
Field Resource Controller
Location: Broughton Astley (Onsite 5x days per week)
Rate: 190 per day
The Field Resource Controller will assist in scheduling dispatching and monitoring field operatives to ensure timely and effective deployment as well as contacting and liaising with end-users. This role requires strong organisational skills clear cross-functional communication and the ability to work in a fast-paced environment.
Scheduling & Dispatch:
- Call end-customer sites to both arrange and confirm scheduled visits.
- Maintain and drive schedules for field operatives.
- Allocate jobs to available field operatives with consideration to capacity and location.
- Communicate job details clearly and accurately to field operatives.
- Respond to incoming requests for service from field operatives and end-customers and update schedules accordingly.
Monitoring & Communication:
- Act as a primary point of contact for field operatives and end-customers providing support and information and act as escalation point.
- Supervise team consisting of Field Operatives and Scheduling Coordinators
- Monitor the progress of ongoing jobs and update relevant systems.
- Proactively identify capture and report any potential delays issues or discrepancies.
- Ability to liaise across multiple departments and teams.
Administrative Support:
- Accurately validate call de-briefing data and manage call closures accordingly within the toolset.
- Assist in preparing reports on field activity job completion rates and other key metrics.
- Perform other administrative tasks as assigned to support the field operations team.
- Interact with clients to confirm appointment details or provide basic updates under supervision.
Employment Type
Full-Time
Key Skills
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