Patient Administrator

Patient Administrator

Who are we

At Newmedica we believe better sight changes lives.

Were one of Englands top providers of NHS and Private ophthalmology services delivering outpatient care diagnostic testing and advanced eye surgery to thousands of patients every year. With a growing network of specialist clinics across the UK were on a mission to make world-class eye care more accessible for everyone and were expanding rapidly.

Were proud to be officially certified as a Great Place to Work based on independent feedback from our colleagues. This recognition reflects our commitment to creating an inclusive collaborative and empowering workplace where people can thrive.

Your Next Role: Patient Administrator

We are looking for a new Patient Administrator to join our Bristol sites. This will be 40 hours over 5 days per week including weekends on a rota basis.

Were looking for a proactive and people-focused Patient Administrator to join our busy team at our Bristol clinic.

This is a varied and rewarding role where no two days are the same. Youll be the first point of contact for our patients and will support a wide range of administrative tasks to ensure a smooth and professional experience from start to finish.

What Youll Do

• Booking patient appointments and managing clinic schedules
• Answering phone calls and responding to emails with professionalism and empathy
• Handling incoming and outgoing post and preparing patient letters
• Managing both face-to-face and telephone enquiries from patients and colleagues
• Ensuring accurate record-keeping and data entry
• Supporting the wider clinical and administrative team as needed

What Were Looking For

We are looking for someone who is caring organised and passionate about people and service. You could have previous experience or be at the start of your career in healthcare.

We need someone who thrives in a fast-paced environment and genuinely enjoys helping others. Our clinics can be busy and patients may feel nervous about their procedures so its essential that youre friendly reassuring and calm under pressure.

Well provide training so direct experience isnt always needed but the following things will be advantageous:

• Previous experience in a customer service or patient facing role
• Experience in a busy administrative role
• An understanding and respect of confidentiality at all times when dealing with calls or with patients directly
• Enjoys working with a range of people and is able to tailor their approach to a diversity of patients needs with a friendly and accessible personal manner
• Confident use of Office 365 and tech systems (training provided)
• Great communication skills both written and verbal
• A team player mentality with a proactive solution-focused approach
• Ability to manage competing priorities with calm and clarity
• An understanding of CQC standards (advantageous)

What Youll Get in Return

We know that great people make a great company so we offer a comprehensive and supportive package including:

• Competitive Salary: A starting salary of 25396 increasing to 26200 after probation
• 25 days holiday bank holidays (increasing with service)
• Company pension scheme
• Enhanced family leave and sick pay
• Employee Assistance Programme 24/7 confidential support
• Perks & Discounts from eyewear to retail savings
• Ongoing training and development opportunities

Be Part of Something Bigger

This is more than just a job its a chance to grow your career in a forward-thinking patient-first organisation that values your voice and invests in your future. If youre ready to make a real difference and help transform eye care across the UK wed love to hear from you.

Apply now and take the next step in your career with Newmedica.

This role closes on 06 July 2025 with interviews commencing from 07 July 2025. However we reserve the right to close the vacancy earlier if we receive a high volume of applications. If you are unavailable to interview during that week we still encourage you to apply well do our best to arrange a suitable alternative date.

Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants must have the right to work in the UK and a Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

If you would like an informal chat about the opportunity or to request a job description please contact

At Newmedica we actively promote diversity and equal opportunities and we are committed to this in both the running of our services and how we recruit our staff. We actively encourage applications from everyone with the essential requirements of the job regardless of any protected characteristics.

Newmedica is fully committed to safeguarding the welfare of all people irrespective of gender age disability sexual orientation race language religion ethnic or social origin

Required Experience:

Unclear Seniority