Resident Services Director

Business Office Manager - Large Senior Living Community

We are seeking a Resident Services Director to join our team at our large premier senior living community in join a team of dedicated smart and caring professionals as they work together to care for our seniors and provide them the lifestyle they deserve. As the Resident Services Director you will be responsible for overseeing and managing the receptionist and transportation departments.

What we offer

• Competitivesalary $55000-$65000
• Benefits include medical dental visiongenerous Paid Time Off program holidays and more!!!
• Agrowing company with opportunities for advancement
• Company sponsored training tuition reimbursement and other learning opportunities

Responsibilities

• Oversee Daily Front Office Operations: Manage the day-to-day functions of the front desk concierge and transportation services to ensure smooth efficient operations. Address issues promptly while upholding safety cleanliness and health standards throughout the facility.

• Provide Resident Support: Serve as a point of contact for resident concerns providing guidance facilitating conflict resolution and addressing complaints. Proactively work to enhance resident satisfaction by anticipating and exceeding expectations.

• Lead and Manage Staff: Supervise and support resident services team members through training coaching and performance management. Ensure appropriate staffing levels and address personnel needs as they arise.

• Develop and Implement Programs: Design and execute service programs and operational procedures that align with best practices in resident services. Maintain and reinforce high service standards across all interactions.

• Coordinate Cross-Departmental Services: Collaborate with internal departments and external vendors to ensure seamless delivery of resident services. Assist the Sales team with internal apartment transfers and support on boarding of new residents.

• Support Resident Resource Access: Help residents navigate available resources related to transportation healthcare social engagement and emotional well-being enhancing their quality of life and independence.

• Ensure Regulatory Compliance: Maintain full compliance with applicable state city and county laws regulations and organizational policies related to resident care and facility operations. 8. Performs other related duties as may be assigned.

Qualifications

• A bachelors degree in administration healthcare hospitality or 5 years experience in a related field is often preferred.

• Strong Leadership Communication and Interpersonal Skills: Proven ability to lead and motivate teams manage staff effectively and communicate with residents families and vendors in a compassionate and professional manner.

• Exceptional Problem-Solving and Decision-Making Abilities: Skilled in managing complex situations resolving conflicts and making timely decisions while maintaining a calm resident-focused approach under pressure.

• Expertise in Customer Service and Hospitality: Deep understanding of guest service principles with experience in delivering high-quality service driving resident satisfaction and fostering a welcoming environment.

• Organizational Skills and Regulatory Knowledge: Capable of managing multiple priorities efficiently while ensuring compliance with healthcare regulations safety standards and best practices in resident care.

• Working knowledge of personal computer and software applications used in job functions (word processing graphics databases spreadsheets payroll and benefits administration and others.)

• Previous supervisory experience (at least one year).

Who we are

Our supreme goal is to do and be the best in all we undertake and to provide a Stellar life for our residents their families and our employees. -Evrett Benton CEO

If you are looking for a company and team that understands the value of people then look no further!

Stellar Senior Living is a premier assisted living and memory care provider in the Western United States. Founded in 2012 we have experienced consistentgrowthadding senior living communities to our family each year. We continue to grow and are looking for top talent to join our team and continue the journey with us.

Thunderbird Senior Living is one of Stellar Senior Livings most vibrant senior living communities. Serving residents in a very active community full of fun family and opportunities to serve

If you are the right candidate then we definitely want to hear from you! To apply click the Apply button. Or email Michael Brown directly at

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

As part of Stellar Senior Livings continued efforts to maintain a safe environment for all employees residents families and visitors Stellar strongly encourages its employees to receive an FDA-approved COVID-19 vaccination as well as any subsequent booster doses as recommended by the Centers for Disease Control and Prevention (CDC). To facilitate and further encourage COVID-19 vaccinations Stellar periodically organizes onsite vaccination clinics at its various locations. Stellar employees are not required to be fully vaccinated for COVID-19 as a condition of employment.