Customer Service Specialist â French Market - B2B + Order Management
Customer Service Specialist â French Market - B2B + Order Management
Posted on :
26-06-2025
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1 Vacancy
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Job Description
Description
Responsibilities
Qualifications
Based at our production site in Bologna HQ you will provide a variety of customer service support and technical guidance to both internal and external customers for the French market. For this role fluency in French is essential.
Responsibilities
- Receive customer orders via incoming mail telephone and/or electronic contact regarding the organizations products and/or services enter and adjust orders resolve questions and complaints within span of control.
- Work to ensure all orders received are entered into the ERP by order cut-off time.
- Positive influence on the team and being responsible to arrange backup in case of holiday leave.
- Assist with reviewing and coordinating customer service activities pertaining to shipping plant schedules inventory levels and sales activities by reviewing reports orders shipments and other information as required or directed by management.
- Identifiy customer issues that need to be escalated to management in a timely fashion.
- Develop and review correspondence and documentation as appropriate regarding interaction with customers and responds to questions and concerns.
Qualifications
- At least 2 years of progressive B2B customer service experience
- Order management experience
- Resolving customer problems and concerns;
- Excellent communication skills
- AS400 ERP
- French English
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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