Tier 2 Success Specialist (Part-time, Short-term Contract)

At Nelson weve been shaping the future of education for children and youth across Canada for over 110 years. As the countrys largest K-12 education content provider we remain dedicated to our legacy of looking forward paving the way in creating boundless accessible and engaging learning experiences for all.

Our innovative solutions including Edwin our digital learning platform support diverse learning styles and empower educators and students with curriculum-aligned content tools and insights. We listen closely to the evolving needs of educators and administrators continuously improving our offerings to support classroom success every step of the way.

We believe in creating opportunities for every learner to thrive. Join us in shaping the future of education one classroom at a time.

The Opportunity
Nelson Educations Classroom Success Team is seeking a passionate and results-driven Tier 2 Success Specialist to support the implementation and engagement of Edwin within our Tier 2 Enterprise Accounts. This is a part-time short-term contract position (September to June) with an expected time commitment of 20 hours per account.

Reporting to the Senior Success Lead you will play a critical role in supporting central board teams during their Edwin adoption period. You will ensure that onboarding engagement and implementation milestones are met and that stakeholders are supported throughout the journey.

Key Responsibilities

• Lead launch calls with central board teams to align on success criteria and engagement cadence.
• Coordinate onboarding and training sessions using Classroom Success Team resources.
• Customize standard communication templates and follow-up materials.
• Act as the primary point of contact for central board stakeholders sharing updates and addressing questions.
• Collaborate with the Senior Success Lead on planning and progress check-ins.
• Prepare and deliver mid-year and end-of-year engagement reports including data-driven insights outcomes and recommendations.
• Collect and share feedback to inform internal improvements.
• Contribute to overall account success ensuring high adoption and meaningful classroom impact.

• Provincially Certified Teacher credentials and post-secondary education required.
• Experience with educational technology platforms and supporting school districts or enterprise clients.
• Strong analytical skills with the ability to derive actionable insights from usage data.
• Confident presenter and facilitator comfortable engaging both educators and administrators.
• Organized and self-directed capable of managing multiple client accounts simultaneously.
• Excellent written and verbal communication skills.
• Customer-first mindset and a passion for supporting educators.
• Technologically proficient and adaptable to using digital tools for collaboration and reporting.

• This is a part-time short-term and remote position from Sept 2025 to June 2026.
• Each account the Tier 2 Success Specialist takes on will require 20hrs of work and will be paid at $1000 per account.

Our EDI Statement

Nelson teaches the world by learning from everyone in it.

We are committed to fostering an equitable diverse and inclusive workplace environment. This is an integral part of our companys culture and mission that aligns with our four key pillars of Employee Diversity Developing Authentic and Accurate Content Amplifying External Voices and Supporting the Local Community and Beyond.

We believe in the power of education and our ability to impact social change. Truth honesty integrity and respect guide our decisions and actions in the development of learning solutions that empower success for all educators and learners.

We value a respectful inclusive and safe workplace that nurtures belonging and represents many different cultures backgrounds perspectives and opinions. Everyone is free to be who they are.

We foster and continue to build relationships that are equitable diverse and inclusive with existing and future partners in education.

We commit to holding ourselves accountable by creating measurable short and long-term goals that place equity diversity and inclusion at the core of what we do in our resources the workplace the educational community and in the larger society.

We strive to build an inclusive world for everyone. We are stronger together.

Our Commitment

Nelson is an equal opportunity employer and is committed to Inclusion Equity and Diversity. As part of this commitment we do not discriminate on the basis of age race sex gender gender identity colour religion national origin sexual orientation marital status citizenship veteran status or disability status.

Should you require any accommodation during our recruitment and selection process please reach out to

Required Experience:

Unclear Seniority