FLEX Senior Manager, Conversion Rate Optimization Manager - Commerce Products
FLEX Senior Manager, Conversion Rate Optimization Manager - Commerce Products
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
This is a temporary position.
The Marriott eCommerce Products team leads design development and innovation on the Marriott websites used by millions of Marriott customers booking business and leisure stays across 9100 hotels and 36 brands. Reporting to the Director of eCommerce Products the Senior Manager Conversion Rate Optimization (CRO) will be responsible for driving a structured and scalable testing program that aligns with our commerce strategy and enhances our digital shopping and booking experience focused on growing web conversion and revenue. This role sits at the intersection of product analytics design and engineering with a direct impact on customer experience and revenue performance.
The Senior Manager CRO will be responsible for identifying key testing opportunities leveraging digital analytics session replay user research customer feedback and competitive insights and driving a structured testing program that maximizes customer engagement booking conversion and performance. The Senior Manager CRO will define and manage the product experimentation roadmap from conception to launch in collaboration with key stakeholders across Product Analytics UX and Engineering. The Senior Manager CRO Lead will act as the product owner for the optimization backlog translating business objectives into actionable user stories and test plans.
CANDIDATE PROFILE
Were seeking an experienced Conversion Rate Optimization Manager to lead data-driven and dynamic product features that translate into user value for the hotel commerce experience. Were looking for someone who has an entrepreneurial start-up attitude; a self-starter who takes the initiative to generate momentum and positive business outcomes.
The ideal candidate possesses customer-centric product and UX principles is a self-starter with a data-driven and design thinking mindset. The person in this role exudes a passion for innovation identifying trends and opportunities that can motivate large teams to deliver amazing products that consumers love.
REQUIRED EDUCATION AND EXPERIENCE
6 years working in user experience design data science experimentation digital product management or similar eCommerce roles centered on insights-driven design
Well versed in a/b testing methodologies
Strong analytical skills and data-driven approach to decision-making
Strong knowledge of digital analytics tools like Adobe Analytics Glassbox FullStory Medallia
Strong attention to detail and organizational skills to manage multiple projects at once
Ability to articulate product vision business objective and technical feasibility
Ability to identify new opportunities to drive better customer experiences and/or incremental revenue
Experience in working an Agile/Scrum software development practice.
BS/BA degree in business marketing technology eCommerce or related field
PREFERRED QUALIFICATIONS
Experience in travel sales and marketing management operations or related professional area
Experience with a/b testing tools such as Adobe Target Optimizely etc.
Ability to manage and understand KPIs that can be used to make data driven decisions and requirements
Ability to define requirements and technical implementations processes.
Strong problem-solving skills with ability to engage in technical aspects of solutions.
Experience in developing solutions that address the diverse needs of global customers
The pay range for this position is $52.06 to $85.14 per hour.
FLEX opportunities offer coverage for medical dental vision health care flexible spending account dependent care flexible spending account life insurance disability insurance accident insurance adoption expense reimbursements paid parental leave 401(k) plan stock purchase plan discounts at Marriott properties commuter benefits employee assistance plan and childcare discounts. Benefits are subject to terms and conditions which may include rules regarding eligibility enrollment waiting period contribution benefit limits election changes benefit exclusions and others.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid for candidates within a commuting distance to Bethesda MD.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Senior Manager
Employment Type
Full-Time
