Regional Hospitality Manager
Regional Hospitality Manager
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Job Description
We are always seeking talented motivated growth-minded and creative individuals. Our firm is committed to providing employee support and advancement while embracing inclusion and innovation as keys to a stronger future.
We invite you to explore the position below and to submit your application to join our team!
Job Description: The Regional Hospitality Manager is responsible for managing office event planning creative development catering and execution of all on-site meetings and events. The Regional Hospitality Manager works closely with the Regional Office Administrator to provide guidance and direction to local conference service teams within the region related to meetings and events. The Regional Hospitality Manager manages hospitality procedures best practices and service standards to ensure the seamless operation of all conference-related activities. The Regional Hospitality Manager ensures all clients and visitors are met with the highest level of service reflecting the firms commitment to excellence and attention to detail creating an environment that is welcoming and conducive to productive interactions.
Essential Duties and Responsibilities:
Oversees logistical planning and execution of all meetings and on-site events; support the Regional Office Administrator with coordinating and implementing office engagement related initiatives.
Supervises relevant outsourced functions including conference room set-up and post-conference clean-up as well as catering duties.
Monitors and coordinates purchasing of office hospitality items to ensure organized and effective amenities for personnel and guests.
Assist multiple sites as needed with a variety of event types and needs ensuring effective budget management while also providing high-quality experiences to meet internal and external client expectations.
Anticipates problems and barriers to hosting successful meetings and events and make recommendations for solutions.
Ensures successful management and administration of in-office event budgets monthly invoices and timely reconciliations via Chrome River.
Consults with customers to determine objectives and requirements for events and meetings. Maintains a strong working relationship with clients and vendors.
Oversees conference room schedules in multiple offices and resolves scheduling conflicts or requests as needed based on business and meeting needs.
Maintains awareness of current trends in event management and integrates into the operation in a timely manner Reviews effectiveness of event operations and makes appropriate adjustments.
Supervises assigned Reception team(s) including interviewing hiring training and developing team members.
Manages Reception team schedule and coverage during meal breaks and planned or unplanned absences.
Knowledge Skills and Abilities:
Strong understanding of various software systems applicable to the Hospitality function.
Excellent analytical and ability to anticipate issues and develop contingency plans.
Excellent interpersonal skills and the ability to work and communicate effectively with all levels of law firm personnel including partners and administrative managers.
Excellent management leadership organizational and communication skills.
Ability to analyze complex problems and recommend and/or implement solutions.
Ability to multi-task meet deadlines and shift priorities quickly.
Ability to excel in a fast-paced environment.
Must be able to regularly lift and/or move up to 10 lbs. frequently lift and/or move up to 25 lbs.
Education and/or Experience:
Bachelors degree in hospitality management; or any equivalent combination of training education and experience that demonstrates the ability to perform the duties of the position.
Minimum of seven (7) years experience in Catering and Conference Services in large up-scale high volume environment.
Minimum of two (2) years of supervisory experience in a hospitality position.
Meeting and Room Scheduling software experience beneficial.
The Firm will comply with any applicable city or state workplace mandates in effect in regards to Covid-19.
This position description is intended to describe the general content of and requirements for the performance of the job. The statements contained in the position description are not necessarily all-inclusive and additional duties and responsibilities may be assigned as determined by business needs.
This position description does not constitute a written or implied contract of employment.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
By applying for this position you agree and understand that Troutman Pepper Locke will process your Personal Information pursuant to the terms of our Worker and Applicant Global Privacy Notice. If you have questions about our data handling practices or you are a resident of California the United Kingdom or the European Union and wish to exercise your privacy rights please contact us at .
Equal Employment Opportunity
Troutman Pepper Locke adheres to a policy of equal opportunity and will make all employment decisions which include hiring promotion transfer demotion evaluation compensation and separation without regard to race color religion sex age sexual orientation gender identity or expression national origin pregnancy citizenship disability genetic information marital or armed forces status and any other classification as protected by law.
Compensation is dependent on several factors such as position location education training and/or experience.
Hiring Salary Range:
Required Experience:
Manager
Employment Type
Full-Time
