Operations Business Unit Manager
Operations Business Unit Manager
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Job Description
Operations Business Unit Manager All Genders Porto Permanent Contract Hybrid Work Model
WHO ARE WE
We are a global player in the insurance and financial services industry recognized for our innovation and leadership across more than 30 countries. Our Porto-based service platform is dedicated to supporting internal clients through a wide range of insurance-related operations and processes. With a team of 480 professionals representing six working languages we take pride in our multicultural identity operational excellence and strong collaborative spirit.
YOUR MISSION: DRIVE IMPACT EMPOWER TEAMS DELIVER EXCELLENCE
Were looking for a dynamic and experienced Operations Business Unit Manager to join our team in Porto and lead one of our key operational departments. This role offers the opportunity to oversee cross-functional teams ensure operational performance and support transformational initiatives all while cultivating a thriving work culture.
WHAT YOULL BE DOING:
- Champion the strategic roadmap of both our clients and internal service platform by guiding team leaders in execution and delivery.
- Oversee operational activity performance ensuring alignment with KPIs and service agreements.
- Manage staffing needs including recruitment resource allocation scheduling and capacity planning to meet business targets.
- Inspire and guide your team toward high engagement strong results and shared goals.
- Foster a supportive inclusive work culture based on respect well-being and motivational leadership.
- Lead change management efforts and drive continuous improvement initiatives with a focus on innovation and operational agility.
- Monitor business risks promote compliance and ensure proactive issue resolution across the unit.
WHAT YOU BRING TO THE TABLE:
- Masters degree or MBA with proven experience in team leadership and operational management in dynamic fast-paced environments.
- Strong knowledge of service delivery models KPI tracking and budget management.
- Strategic thinker with the ability to anticipate and mitigate business risks.
- Experience or knowledge of the automotive insurance industry is a strong asset.
- Proficiency in both French and English (minimum B2); additional language skills are a plus.
- Natural leader with excellent communication skills and the ability to influence across teams and functions.
WHAT WE OFFER:
- Competitive salary package
- Meal child and flexible benefit allowances
- Comprehensive health coverage for you and your family (including life and travel insurance)
- Hybrid work setup combining in-office collaboration and remote flexibility
- Ongoing training upskilling programs and career mobility options locally and internationally
- Modern workspace with creative zones relaxation areas and on-site doctor availability
- Employee discounts free language courses and inclusive company events
OUR CULTURE & COMMITMENTS:
- Diversity Equity & Inclusion
Were proud to foster an inclusive workplace where every individual is valued regardless of age gender ethnicity background or orientation. Diversity is more than a policy; its our strength. - Work-Life Balance
We recognize the importance of personal time and promote healthy boundaries to ensure our team members can thrive both at work and in life. - Smart Working
Our flexible work environment is based on mutual trust and empowers employees to work remotely when applicable while staying connected and engaged.
If you are looking to make a real impact in a collaborative forward-thinking environment this is your chance. Submit your application today and take the next step in your career journey with us.
We look forward to meeting you!
Employment Type
Full Time
