Senior Content Designer

Job Description:

Remitlys vision is to transform lives with trusted financial services that transcend borders. Since 2011 we have been tirelessly delivering on our promises to people who send money around the world. Today we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need no matter where they call home. Join over 2700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.

The team in Israel pushes forward and aims for the stars. We hire top talents and invest in promoting their career by providing opportunities challenges and a great work environment that places an important emphasis on work-life balance.

About Remitly:

Remitly is a mission-driven company dedicated to transforming the lives of immigrants and their families by providing trusted financial services that are fast easy and affordable. Since 2011 weve been offering seamless cross-border money transfers and now were building the future of global financial services. Were looking for talented people to help us reach our goal of providing our customers with the most accessible and reliable financial tools wherever they are in the world.

About the Role:

We are seeking a Senior Content Designer to join our wallet project where you will have a direct impact on shaping user experiences for millions of customers globally. You will lead the content design for key features and work closely with product design and research teams to ensure content is clear and consistent and aligns with user needs and business goals.

In this role youll take ownership of content across various wallet touchpointsfrom onboarding to transactional messagingensuring its customer-centric and aligns with WCAG accessibility standards. Youll collaborate with the content design team in Seattle to maintain high content standards including tone of voice and messaging guidelines while also working closely with Remitlys localization team to ensure content resonates with global audiences. This role is hybrid based in Tel Aviv or London and requires proficiency in English for effective communication across teams.

You Will:

1. Lead the UX content design for critical features and ongoing improvements within the SoV project. Ensure clear and customer-friendly content that reflects Remitlys voice and tone promoting customer trust and loyalty. Your content will be accessible concise on-brand and easy to localize ensuring a seamless experience across platforms. Youll also ensure that transactional communications (SMS push email) are effective and support users in creating and tracking their transfers.

2. Collaborate with the content design team primarily based in Seattle to ensure consistency in messaging and terminology across the SoV project. Contribute to team critiques and actively participate in fostering a culture of continuous learning and growth. Support the development and maintenance of content design guidelines and expansion of the content design system to ensure consistent messaging and tone across the wallet and other projects the team supports.

3. Establish evidence-based terminology guidelines and content patterns and own the measurement and optimization of UX content quality for the SoV space.

4. Establish content principles for your product areas and use them to make effective content decisions.

5. Collaborate with cross-functional teams:

• Product Design: Collaborate with product designers to define user flows and determine the optimal components ensuring that content and design work together to enhance the wallet user experience.
• UX Research: Collaborate with UX researchers to develop user studies. Integrate user feedback data insights and testing into content decisions.
• Product Management: Work closely with product managers to refine requirements and lead content A/B experiments to optimize the user experience.
• Engineering: Ensure content is accurately implemented and reflects the intended user experience.
• Marketing: Collaborate with marketing teams to ensure content aligns with messaging frameworks and is reflected effectively in the SoV user experience.
• Compliance and Legal: Ensure content is compliant with international regulations maintaining integrity across all markets.

You Have:

• 5 years of experience in content design UX writing or related fields with a strong portfolio demonstrating expertise in creating content for complex user flows and scenarios. In your portfolio it will be great to include a case study of a project that didnt go as planned highlighting how you handled challenges and setbacks and how you sought feedback and adjusted along the way.

• Proven experience working on global products and understanding the localization process ensuring content resonates with diverse audiences.

• Familiarity with UX product accessibility best practices to ensure content is inclusive and meets all accessibility standards.

• Proven ability to collaborate effectively across teams including Product Design Engineering Product Management Marketing and Localization to create cohesive user-centered content strategies.

• Experience with product analytics (such as Mode/Tableau) and collaborating with analytics leads to evaluate content experiment results and determine the best next steps.

#LI-hybrid

Equal employment opportunity has been and will continue to be a fundamental principle at Remitly. We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race creed color religion sex gender identification and expression marital status military status or status as an honorably discharge/veteran pregnancy (including a womans potential to get pregnant pregnancy-related conditions and childbearing) sexual orientation age (40 and over) national origin ancestry citizenship or immigration status physical mental or sensory disability (including the use of a trained dog guide or service animal) HIV/AIDS or hepatitis C status genetic information status as an actual or perceived victim of domestic violence sexual assault or stalking or any other protected class as established by law.

#Remitly-Israel

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.