Senior Content Designer

Job Description:

At Remitly we believe everyone deserves the freedom to access move and manage their money wherever life takes them. Since 2011 weve tirelessly delivered on our promise to customers sending money globally providing secure simple and reliable ways to manage their money ensuring true peace of mind. Whether its supporting loved ones back home growing a business across continents or pursuing new opportunities abroad were not just here to move money were here to move our global customers forward.
Were looking for builders reimaginers and global thinkers who want to work at the intersection of technology trust and transformation. If thats you and youre ready to do the most meaningful work of your careerwe invite you to join over 2800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders.
The team in Israel pushes forward and aims for the stars an energy that has defined us since our early startup days. We hire people who are passionate about building meaningful products and making a real impact on peoples lives. We invest in promoting our employees careers by providing opportunities challenges and a great flexible work environment.

About the Role:

We are seeking a Senior Content Designer to join our wallet project where you will have a direct impact on shaping user experiences for millions of customers globally. You will lead the content design for key features and work closely with product design and research teams to ensure content is clear and consistent and aligns with user needs and business goals.

In this role youll take ownership of content across various wallet touchpointsfrom onboarding to transactional messagingensuring its customer-centric and aligns with WCAG accessibility standards. Youll collaborate with the content design team in Seattle to maintain high content standards including tone of voice and messaging guidelines while also working closely with Remitlys localization team to ensure content resonates with global audiences. This role is hybrid based in Tel Aviv or London and requires proficiency in English for effective communication across teams.

You Will:

1. Lead the UX content design for critical features and ongoing improvements within the SoV project. Ensure clear and customer-friendly content that reflects Remitlys voice and tone promoting customer trust and loyalty. Your content will be accessible concise on-brand and easy to localize ensuring a seamless experience across platforms. Youll also ensure that transactional communications (SMS push email) are effective and support users in creating and tracking their transfers.

2. Collaborate with the content design team primarily based in Seattle to ensure consistency in messaging and terminology across the SoV project. Contribute to team critiques and actively participate in fostering a culture of continuous learning and growth. Support the development and maintenance of content design guidelines and expansion of the content design system to ensure consistent messaging and tone across the wallet and other projects the team supports.

3. Establish evidence-based terminology guidelines and content patterns and own the measurement and optimization of UX content quality for the SoV space.

4. Establish content principles for your product areas and use them to make effective content decisions.

5. Collaborate with cross-functional teams:

• Product Design: Collaborate with product designers to define user flows and determine the optimal components ensuring that content and design work together to enhance the wallet user experience.
• UX Research: Collaborate with UX researchers to develop user studies. Integrate user feedback data insights and testing into content decisions.
• Product Management: Work closely with product managers to refine requirements and lead content A/B experiments to optimize the user experience.
• Engineering: Ensure content is accurately implemented and reflects the intended user experience.
• Marketing: Collaborate with marketing teams to ensure content aligns with messaging frameworks and is reflected effectively in the SoV user experience.
• Compliance and Legal: Ensure content is compliant with international regulations maintaining integrity across all markets.

You Have:

• 5 years of experience in content design UX writing or related fields with a strong portfolio demonstrating expertise in creating content for complex user flows and your portfolio it will be great to include a case study of a project that didnt go as planned highlighting how you handled challenges and setbacks and how you sought feedback and adjusted along the way.

• Proven experience working on global products and understanding the localization process ensuring content resonates with diverse audiences.

• Familiarity with UX product accessibility best practices to ensure content is inclusive and meets all accessibility standards.

• Proven ability to collaborate effectively across teams including Product Design Engineering Product Management Marketing and Localization to create cohesive user-centered content strategies.

• Experience with product analytics (such as Mode/Tableau) and collaborating with analytics leads to evaluate content experiment results and determine the best next steps.

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Our Connected Work Culture: Driving Innovation Together

At Remitly we believe that true innovation sparks when we come together. Our Connected Work Culture fosters dynamic in-person collaboration where ideas ignite and challenging problems find solutions faster. Our work setup offers 3 days in the office and 2 days remote - for most roles. Managers also have the flexibility to set higher expectations based on their teams specific needs. Of course if you miss us you can come to the office every day.

Our connected work culture is vital for deepening relationships fueling creativity and ensuring your impact is felt where it matters most.

Remitly is an E-Verify Employer

At Remitly we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates in full compliance with applicable laws and regulations.

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Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.