Analyst, Client Services - 6 month term
Analyst, Client Services - 6 month term
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.
At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC please visit
What Youll Be Doing
As an Analyst Client Services you will conduct Anti-Money Laundering/Know Your Client (AML/KYC) due diligence and complete related projects/initiatives by understanding the enterprise policies and standards pertaining to AML/ATF regulatory and tax reporting requirements. Reporting to the Director of Client Services you will be accountable for successfully completing all assignments and delivering high-quality results as per the agreed-upon objectives and primary objective is to complete the necessary research client outreach etc. to onboard Capital Markets institutional clients and the deliverables will be centered around the collection of KYC information and detailed analysis through AML due diligence on counterparties and those associated with the counterparties.
At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
How Youll Succeed
Client Service: Youll follow Client Services Procedures and Processes to ensure accurate smooth and seamless remediation for Capital Markets clients. If needed youll reach out to front office and/or clients requesting documentation for onboarding or review purposes. Following up with the client to obtain all documentation and disseminate relevant information to the respective internal teams may also be required.
Collaboration: Youll collaborate with other teams to coordinate communication with front office sales and internal departments (e.g. Client Management Services Credit Legal Operations etc.) on assigned cases/clients. In addition youll need to keep open lines of communication to coordinate with the business supervisor and responsible teams to complete their respective tasks in the client onboarding system in order to bring all cases to completion on a timely basis.
Due Diligence: Youll conduct research and obtain document requirements for the remediation works. Youll ensure correct data is captured in the client onboarding system and the required documents are uploaded to the same system as per requirements. With your high level of knowledge of Capital Markets business products as well as AML/KYC standards primarily in Canada youll partner with peers to deliver accurate information on AML requirements and timely remediation to ensure excellent client and employee experience. You will need to be able to quickly assess factors that affect the clients AML risk rating/profile through research in order to make timely decisions and take appropriate action as necessary for high-risk clients while escalating any issues that require higher-level decisions to the remediation Associate and/or Team Leader.
Who You Are
You have a degree or diploma in Business Administration or Economics; Certified Anti-Money Laundering Specialist certificate (CAMS) is an asset.
You can demonstrate knowledge and 1 3 years of experience in AML / KYC for Capital Markets clients as well as Capital Markets infrastructure applications and businesses / products. Knowledge of Canada and other regional AML/ATF requirements and of Capital Markets products is preferred.
You put our clients first. You focus on delivering a seamless and smooth client experience regardless of the complexity of the Capital Markets internal infrastructure. You have a strong sense of accountability when it comes to the client experience and the end-to-end client onboarding processes. When required you address conflicts and escalate client issues in a timely manner in order to find the best solution for the client.
You act like an owner. You enjoy investigating complex problems and making sense of information. You have strong problem-solving skills researching skills and very high attention to detail and you know how to deliver results in an environment that has numerous stakeholders.
Your influence makes a difference. You know that relationships are the key to success and you can successfully influence individuals and communicate effectively at all levels of the organization. You can influence a team to reach performance metrics and service level agreements in an effective manner.
Youre digitally savvy. You seek out innovative solutions and embrace evolving technologies. You have strong working experience with Microsoft Word PowerPoint and Excel. Experience working with Fenergo or similar systems and WorldCheck is an asset.
Youre goal oriented. Youre motivated by accomplishing your goals and delivering your best to make a difference. You bring a can-do attitude with a passion for driving solutions and overcoming obstacles.
Values matter to you. You bring your real self to work and you live our values - trust teamwork and accountability.
#LI-TA
What CIBC Offers
At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.
We work to recognize you in meaningful personalized ways including a competitive compensation a banking benefit* wellbeing support and additional offers such as employee and family assistance programs and MomentMakers our social points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
*Subject to program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact
You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation coding French proficiency MS Office). Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.
Expected End Date
Job Location
Toronto-161 Bay St. 9thEmployment Type
Temporary (Fixed Term)Weekly Hours
37.5Skills
Analytical Thinking Business Effectiveness Capital Markets Client Service Customer Experience (CX) Detail-Oriented TeamworkRequired Experience:
IC
Employment Type
Full-Time
