Specialist, Technical (End User Computing)
Specialist, Technical (End User Computing)
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Job Description
Pour obtenir une traduction en franais de loffre demploi suivante veuillez envoyer un courriel . Les demandes seront traites dans un dlai de trois jours ouvrables et la priode de dpt des demandes sera prolonge de trois jours.
To obtain a French translation of the following job posting please email . Requests will be addressed within three business days and the application window will be extended by three business days.
At Ontario Health we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes experiences and value. How we work together is reflected through our five values: integrity inspiration tenacity humility and care.
What Ontario Health offers:
Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type:
Fully paid medical dental and vision coverage from your first day
a health care spending or wellness spending account
a premium defined benefit pension plan
three personal days and two float days annually
three weeks vacation to start (for individual contributors) increasing to four weeks after two years
career development opportunities
a collaborative values-based team culture
a wellness program
a hybrid working model
participation in Communities of Inclusion
Want to make a difference in your career Consider this opportunity.
The Specialist IT Operations Technical will aid in the continued evolution of the infrastructure hardware and software ensuring supportability scalability robustness and performance within Ontario Healths state of the art infrastructure. The incumbent will act as a member of the team across varied technologies providing software and hardware life cycle management. This role is responsible for providing 7 x 24 operational support in a highly available critical and secure environment. This position interacts with stakeholders and technical teams to maintain a mission critical infrastructure.
Here is what you will be doing:
- Works with peers to ensure delivery of project and service level objectives.
- Provides alternative solutions to solve technical and some business problems.
- Responsible for service quality for their contributions for assigned work.
- Works with internal stakeholders to understand business needs across OH and their impact to specific products/portfolios.
- Provide feedback to peers and leaders on any process improvement opportunities.
- Participates with the team in any change activities.
- Works with a medium level of autonomy based on direction from a lead and/or management. Follows set objectives and supports scenarios and proactively actioning and resolving issues with minimal supervision.
- Makes decisions that have limited/moderate impact where errors could impact patient care.
Here is what you will need to be successful:
Education and Experience:
- College diploma program or recognized equivalent.
- 3 5 years of experience in product/service/technology/health care domain(s). Previous Tier 1 (or higher) experience is required.
- Knowledge of service management control and architecture frameworks such as ITIL.
- Knowledge of administration tools such as O365 suite.
- Strong knowledge of workflow tools such as BMC Remedy or other case management and ticketing systems. Experience with server administration.
- Knowledge of scheduled maintenance and deployment/release/patching activities. ITIL certification V3 / V4 Foundation preferred.
- Good understanding of tools and techniques for managing changes incidents and problems (BMC Remedy or another similar tool).
- Excellent technical experience within End User Computing Windows environment
- Excellent technical experience in Windows administration
- Excellent technical experience in configuring and supporting End User Computing Windows Operating System
- Excellent experience in DSN technology
- Excellent technical experience in supporting O365 environment
- Excellent oral and written communications and presentation skills
- Excellent problem-solving abilities and techniques
- Strong technical experience in configuring and supporting End User Computing Intel based platforms
- Strong experience in supporting an enterprise printing solution
- Technical knowledge in PowerShell scripting
- Technical knowledge in Azure administration
- Managing services and user in a 7 x 24 environment
- Knowledge and understanding of service Roadmaps.
- General knowledge of any or all of the disciplines such as: (1) Data Centre technologies including co-location facilities and green operations; (2) Hosting including monitoring solutions compute storage and backup network resiliency/recoverability information assurance (e.g. archiving) security common services (e.g. DNS) enterprise management virtualization cloud; and (3) Corporate technologies including Active Directory desktop/virtual desktop mobile social enterprise mail information assurance (e.g. archiving) enterprise architecture principles and management.
- Strong knowledge of system administration user provisioning and access management required.
- Knowledge of Ontario Health IT systems to ensure product dependencies are identified and managed.
- Knowledge of disciplines such as Business practices Applications Information Infrastructure Privacy and/or Security.
- Strong knowledge of organizational processes and business models.
Knowledge and Skills:
- Analytical and problem-solving skills to identify and recommend alternative solutions to solve technical and business problems: resolve business rule information and application conflicts; troubleshoot issues; monitor system indicators.
- Communications skills both orally and in writing to liaise with end users in a professional customer service-centric manner; communicate with internal business stakeholders and technical staff alike to resolve technical issues.
- Ability to monitor applications hardware systems and networking.
- Ability to conduct technical troubleshooting/triage using a variety of tools and techniques for anticipating recognizing and resolving technical (hardware software network and operational) problems.
- Ability to monitor system indicators to ensure they dont reach a critical level resulting in outages to determine proper operations thresholds and appropriate level of escalation.
- Ability to understand and translate tactical and operational business service levels commitments.
- Ability to apply IT privacy and security standards principles and regulations applicable to day-to-day operations specific to the role.
- Ability to work on prioritize and deliver work items according to agreed-upon timelines amidst constantly changing priorities.
- Technically savvy with business understanding and the ability to communicate to internal business stakeholders and technical staff alike to resolve technical issues and conflicts such as patching user provisioning access management and provisioning.
- Ability to provide Tier 1.5 level of support (request fulfillment and incident troubleshooting) to system administration access management and user provisioning for desktop suite and custom applications developed by the enterprise.
- Ability to work directly with end users in a professional customer service-centric manner to fulfil requests and troubleshoot issues.
- Ability to understand various types of business privacy security and financial risks and to collaborate with peers and senior specialists to define mitigation strategies.
- Collaborate with peers and other technical and product teams to resolve issues and problems and to resolve business rules information and application conflicts involving shared services applications and resources.
- Capacity to be aware of control and express ones emotions and to handle interpersonal relationships judiciously and empathetically within product/project team.
- Ability to work at a medium level of autonomy based on direction from a lead and/or management.
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Location: Ontario (currently hybrid; subject to change)
Employment Type:
Temporary (Fixed Term) Full timeContract Length:
10 Month(s)Salary Band:
Band 4External Application Deadline Date:
June 27 2025All applicants must be a resident of Ontario to be considered for roles at Ontario Health.
Ontario Health encourages applications from candidates who are First Nations Mtis Inuit and urban Indigenous; Francophone; members ofBlack and racializedgroups; 2SLGBTQIA communities; trans and nonbinary individuals;and people living with disabilities.
Ontario Health is an accessible employer and we offer accommodation in all aspects of employment including the recruitment process. If you require a disability related accommodation in order to participate in the recruitment process please email and a member of the team will connect with you within 48 hours.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
